WooCommerce checkout “error processing checkout. Please try again.”

  • Resolved Qamdad

    (@qamdad)


    6 years, 7 months ago

    I face problem with woocommerce checkout page and I couldn’t solve it. first I face endless spinning in checkout (https://i.imgur.com/hMQwyVh.png) so I solve it by adding this code to my style theme (BeMobile theme)

    .woocommerce-checkout.bemobile .blockUI.blockOverlay {
    display: none!important;
}

    after that error message appears when I try to place the order in final step (my payment option is bank transfer only). The error is:

    syntaxerror: Unexpected token <in JSON at position 0

    all I find are the issue appears when I use static page as displayed homepage (https://i.imgur.com/5akReoe.png). Note: using two themes Avada theme for desktop and I face no problem with it at all and BeMobile theme for mobile devices. Only I face the issue with this theme (BemMobile) which required to activate Redux framwork plugin. So if I disable this plugin theme not working but the checkout have no issue and if I activate Redux framwork plugin the theme (BeMobile) works but the issue appears. One thing If I activate this plugin and not using static page for display homepage the issue not appear and the checkout can be done without error.

    I try to solve json error by replace this code

    dataType: 'json'

    with

    dataType: 'text'

    and the error message convert to be

    error processing checkout. Please try again.

    any Idea PLEASE

    My system report:

    ### WordPress Environment ###

Home URL: https://omanacademy.net/home
Site URL: https://omanacademy.net/home
WC Version: 3.4.4
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.37 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.36-82.1-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.4
WC Database Prefix: wp_
Total Database Size: 10.98MB
Database Data Size: 9.40MB
Database Index Size: 1.58MB
wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_order_itemmeta: Data: 0.07MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB
wp_comments: Data: 0.03MB + Index: 0.02MB
wp_layerslider: Data: 0.07MB + Index: 0.00MB
wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 1.37MB + Index: 0.08MB
wp_pc_users: Data: 0.00MB + Index: 0.00MB
wp_pc_user_meta: Data: 0.00MB + Index: 0.00MB
wp_postmeta: Data: 2.15MB + Index: 1.19MB
wp_posts: Data: 5.00MB + Index: 0.14MB
wp_redirection_404: Data: 0.00MB + Index: 0.00MB
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB
wp_redirection_items: Data: 0.00MB + Index: 0.01MB
wp_redirection_logs: Data: 0.00MB + Index: 0.01MB
wp_revslider_css: Data: 0.09MB + Index: 0.00MB
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB
wp_revslider_slides: Data: 0.21MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
wp_sld_claim_configuration: Data: 0.00MB + Index: 0.00MB
wp_sld_claim_purchase: Data: 0.00MB + Index: 0.00MB
wp_sld_click_table: Data: 0.00MB + Index: 0.00MB
wp_sld_package: Data: 0.00MB + Index: 0.00MB
wp_sld_package_purchased: Data: 0.00MB + Index: 0.00MB
wp_sld_user_entry: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.00MB + Index: 0.01MB
wp_terms: Data: 0.01MB + Index: 0.01MB
wp_term_relationships: Data: 0.01MB + Index: 0.01MB
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB
wp_ulp_campaigns: Data: 0.00MB + Index: 0.00MB
wp_ulp_campaign_items: Data: 0.00MB + Index: 0.00MB
wp_ulp_layers: Data: 0.21MB + Index: 0.00MB
wp_ulp_popups: Data: 0.06MB + Index: 0.00MB
wp_ulp_subscribers: Data: 0.00MB + Index: 0.00MB
wp_ulp_targets: Data: 0.00MB + Index: 0.00MB
wp_ulp_webfonts: Data: 0.05MB + Index: 0.01MB
wp_usermeta: Data: 0.02MB + Index: 0.02MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_wiziq_contents: Data: 0.00MB + Index: 0.00MB
wp_wiziq_courses: Data: 0.00MB + Index: 0.00MB
wp_wiziq_enroluser: Data: 0.00MB + Index: 0.00MB
wp_wiziq_wclasses: Data: 0.00MB + Index: 0.00MB
wp_woo_wallet_transactions: Data: 0.00MB + Index: 0.00MB
wp_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB
wp_wpforms_entries: Data: 0.01MB + Index: 0.00MB
wp_wpforms_entry_fields: Data: 0.00MB + Index: 0.00MB
wp_wpforms_entry_meta: Data: 0.00MB + Index: 0.00MB
wp_yith_wcmbs_downloads_log: Data: 0.00MB + Index: 0.00MB
wp_yith_ywsbs_activities_log: Data: 0.01MB + Index: 0.00MB

### Post Type Counts ###

ajde_events: 21
attachment: 284
avada_faq: 6
avada_portfolio: 6
custom_css: 1
customize_changeset: 4
dwqa-answer: 1
dwqa-question: 6
epsilon_gallery: 2
epsilon_galleryf: 2
epsilon_portfolio: 9
epsilon_portfoliof: 2
epsilon_quote_slider: 5
epsilon_slider: 1
epsilon_staff_slider: 2
faq: 20
hrf_faq: 2
nanodoc: 1
nanosupport: 2
nav_menu_item: 191
option-tree: 1
page: 330
pg_user_page: 2
post: 8
product: 12
responsive_accordion: 1
revision: 279
shop_order: 72
sld: 1
slide: 10
sp_html5video: 2
themefusion_elastic: 2
videoplayer: 1
wpforms: 2
yith-wcbm-badge: 6
yith-wcmbs-plan: 9
ywcmbs-membership: 2
ywsbs_subscription: 60

### Security ###

Secure connection (HTTPS): ?
                    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (32) ###

Redux Framework: by Team Redux – 3.6.9
LayerSlider WP: by Kreatura Media – 6.7.6
WizIQ: by athuorGEN Technologies Pvt. Ltd – 1.1
Any Mobile Theme Switcher: by Dinesh Karki – 2.1
Arabic Woocommerce Middle east currencies: by t3rep.com – 2.3.2 – Not tested with the active version of WooCommerce
Arconix FAQ: by Tyche Softwares – 1.8.2
BeMobile Theme Core Elements: by Webbu – 1.0.1
DW Question Answer Pro: by DesignWall – 1.1.4
Epsilon Framework: by Webbu – 1.2.1
EventON: by AshanJay – 2.6.12
Fusion Builder: by ThemeFusion – 1.6
Fusion Core: by ThemeFusion – 3.6
FV Player: by  – 6.6.6
Layered Popups: by Halfdata
Inc. – 6.40

NanoSupport: by nanodesigns – 0.5.0
PrivateContent - Bundle Pack: by Luca Montanari – 1.039
Redirection: by John Godley – 3.4
Restrict Usernames Emails Characters: by benaceur – 2.6
Slider Revolution: by ThemePunch – 5.4.8
WaterWoo PDF Premium: by Caroline Paquette – 2.3.6
WooCommerce Max Quantity: by Isabel Castillo – 1.5.1 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.4
WPForms Form Templates Pack: by WPForms – 1.0.0
WPForms Offline Forms: by WPForms – 1.0.0
WPForms Surveys and Polls: by WPForms – 1.1.0
WPForms User Registration: by WPForms – 1.1.0
WPForms: by WPForms – 1.4.7.2
YITH WooCommerce Uploads Premium: by YITHEMES – 1.2.2
YITH WooCommerce Badge Management Premium: by YITHEMES – 1.3.12
YITH WooCommerce Customize My Account Page: by YITHEMES – 2.2.10
YITH WooCommerce Membership Premium: by YITHEMES – 1.3.9
YITH WooCommerce Subscription Premium: by YITHEMES – 1.4.6

### Settings ###

API Enabled: ?
Force SSL: –
Currency: OMR (OMR)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
pvtcontent_plan (pvtcontent_plan)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #4097 - /?page_id=4097
Cart: #11940 - /?page_id=11940
Checkout: #11941 - /?page_id=11941
My account: #11942 - /?page_id=11942
Terms and conditions: ? Page not set

### Theme ###

Name: Bemobile
Version: 1.2
Author URL: https://themeforest.net/user/Enabled
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: bemobile/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.4.0
Outdated Templates: ?

                        Learn how to update
Viewing 1 replies (of 1 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi there,

    Cross testing for you using the latest version of WooCommerce to gain a set of comparison results the Cart and Checkout functionality of the WooCommerce plugin worked correctly with only WooCommerece and the free Storefront theme activated.

    This testing indicates that possibly software you have installed and activated on your site in addition to WooCommerce is potentially breaking the default functionality of?WooCommerce.

Viewing 1 replies (of 1 total)
  • The topic ‘WooCommerce checkout “error processing checkout. Please try again.”’ is closed to new replies.