Email initiates ticket?
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Does WSDesk allow users to initiate the creation of a ticket from merely sending an email to the assigned email address for the ticket system… i.e. the user doesn’t have to log in first, but when the user send their inquiry via email, it automatically creates a ticket?
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Hi,
Yes. WSDesk does have an option to create a ticket by sending an email to the email registered with WSDesk. If you are using Gmail, you can set this up using Google OAuth. Here is the article-> https://wsdesk.com/setting-up-google-oauth-for-wsdesk/
Or, if you are using any email servers other than Gmail, you can use IMAP. This article might be helpful-> https://wsdesk.com/configure-imap-wsdesk/
Hope this helps.
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