Server Error 500 while Connecting to Dynamics 365

  • Resolved christina247

    (@christina247)


    6 years, 7 months ago

    Hi,

    for our website relaunch we like to use your Dynamics 365 Integration plugin.
    I set up all the config-details, but I always get a server error, when I try to connect the Dynamics 365.

    – I specified the PHP constant WPCRM_KEY,
    – the Login credentials are correct (we tried it with different users, browsers, networks and clients ?? )
    – the Dynamics URL is: https://innocate.crm4.dynamics.com

    What am I doing wrong? Could you help me?

    Regards,
    Christina

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author alexacrm

    (@alexacrm)

    Hi Christina,

    looks like you’re using federated login that we do support since version 1.2.12. Please make sure you update to the latest version of the plugin and then do the following:

    1. on About tab set logging level to Debug
    2. Check Ignore SSL errors checkbox
    3. try connecting again
    4. switch to About tab and dowload the log file
    5. Email the log to [email protected]

    Thank you
    George

    • This reply was modified 6 years, 7 months ago by alexacrm.
    Thread Starter christina247

    (@christina247)

    Hi George,

    thank you for your message and sorry for my late reply. I was on vacation ??
    So, I sent you an e-mail with the log file. Hope that helps you.

    Another error appears when I logged in to the wordpress backend. I always get the following message:

    Can’t connect to caching file …/wp-content/uploads/wpcrm-storage/cache//pdo.caching

    Caused by this message I cannot do anything in the wp backend, because it blocks the entire system. I first have to delete the pdo.caching file on the server to continue working with the wp backend.

    • This reply was modified 6 years, 7 months ago by christina247.
    • This reply was modified 6 years, 7 months ago by christina247.
    Thread Starter christina247

    (@christina247)

    Hi George,

    unfortunately the issue has not been resolved yet … ??

    Plugin Author alexacrm

    (@alexacrm)

    Hi Christina,

    the error seems to be caused by incorrectly configured caching/file permissions on the server: server tells us that pdo caching is available but then does not give our code sufficient permissions to run it.

    1. Check directory wp-content/uploads/wpcrm-storage/cache and file permissions, including the created pdo.caching file. Is it readable by PHP / Web server?
    2. Are you able to perform some debugging? Add var_dump($e); before the die() statement on lines 1973 and 2020 of src/Cache/PhpFastCache.php and let us know what’s the output?

    Thanks
    George

    Thread Starter christina247

    (@christina247)

    Hi George,

    I changed the permissions.
    Unfortunately I am not a developer so I cannot perform some debugging. But I added the variable to the php file. Maybe it helps?

    But the problem with pdo.caching file is not the solution of the server error while connecting to dynamics crm, isn`t it?
    I really need your plugin and I hope we will solve the problem.:-)

    Thank you
    Christina

    Plugin Author alexacrm

    (@alexacrm)

    Hi Christina,

    our plugin uses caching system available on the hosting server. Your server reports a particular caching as available (pdo.caching is a part of it) but, unfortunately, looks like permissions on the folders do not allow us to use it.

    We do need the permissions verified, otherwise not much we can do.

    There is so much support we can do for the free plugin; troubleshooting misconfigured hosting systems, unfortunately, falls outside of our capabilities – we simply do not have the resources. If you are a premium subscriber, please contact us at [email protected] directly.

    Best regards,
    George

Viewing 6 replies - 1 through 6 (of 6 total)
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