Lost password wrong redirection

Hi there,

Just to make sure: Have you double-checked and resaved your permalinks as found under Settings > Permalinks?

If you have but are still seeing the same thing, would you mind sending through a copy of your system status report as found under WooCommerce > System Status?

the permalinks are correct

this is what you’ve asked :

### WordPress Environment ###

Home URL: https://www.brasilgaminghouse.com.br
Site URL: https://www.brasilgaminghouse.com.br
WC Version: 3.3.4
Log Directory Writable: ?
WP Version: 4.9.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.36
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 4000
cURL Version: 7.54.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.39
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.4
WC Database Prefix: wphn_
MaxMind GeoIP Database: ?
Tamanho total do banco de dados: 12.76MB
Tamanho dos dados do banco de dados: 11.23MB
Tamanho do índice do banco de dado: 1.53MB
wphn_woocommerce_sessions: Dados: 0.02MB + índices: 0.00MB
wphn_woocommerce_api_keys: Dados: 0.00MB + índices: 0.01MB
wphn_woocommerce_attribute_taxonomies: Dados: 0.00MB + índices: 0.00MB
wphn_woocommerce_downloadable_product_permissions: Dados: 0.00MB + índices: 0.00MB
wphn_woocommerce_order_items: Dados: 0.00MB + índices: 0.01MB
wphn_woocommerce_order_itemmeta: Dados: 0.04MB + índices: 0.03MB
wphn_woocommerce_tax_rates: Dados: 0.00MB + índices: 0.00MB
wphn_woocommerce_tax_rate_locations: Dados: 0.00MB + índices: 0.00MB
wphn_woocommerce_shipping_zones: Dados: 0.00MB + índices: 0.00MB
wphn_woocommerce_shipping_zone_locations: Dados: 0.00MB + índices: 0.00MB
wphn_woocommerce_shipping_zone_methods: Dados: 0.00MB + índices: 0.00MB
wphn_woocommerce_payment_tokens: Dados: 0.00MB + índices: 0.00MB
wphn_woocommerce_payment_tokenmeta: Dados: 0.00MB + índices: 0.00MB
wphn_woocommerce_log: Dados: 0.00MB + índices: 0.00MB
wphn_cf_forms: Dados: 0.09MB + índices: 0.00MB
wphn_cf_form_entries: Dados: 0.00MB + índices: 0.01MB
wphn_cf_form_entry_meta: Dados: 0.12MB + índices: 0.01MB
wphn_cf_form_entry_values: Dados: 0.01MB + índices: 0.01MB
wphn_cf_pro_messages: Dados: 0.00MB + índices: 0.00MB
wphn_cf_tracking: Dados: 0.00MB + índices: 0.00MB
wphn_cf_tracking_meta: Dados: 0.00MB + índices: 0.00MB
wphn_commentmeta: Dados: 0.00MB + índices: 0.01MB
wphn_comments: Dados: 0.01MB + índices: 0.01MB
wphn_csp3_subscribers: Dados: 0.00MB + índices: 0.00MB
wphn_cspv5_pages: Dados: 0.00MB + índices: 0.00MB
wphn_duplicator_packages: Dados: 0.00MB + índices: 0.00MB
wphn_layerslider: Dados: 0.00MB + índices: 0.00MB
wphn_layerslider_revisions: Dados: 0.00MB + índices: 0.00MB
wphn_links: Dados: 0.00MB + índices: 0.00MB
wphn_masterslider_options: Dados: 0.03MB + índices: 0.00MB
wphn_masterslider_sliders: Dados: 0.00MB + índices: 0.00MB
wphn_options: Dados: 5.66MB + índices: 0.09MB
wphn_postmeta: Dados: 0.76MB + índices: 0.24MB
wphn_posts: Dados: 2.75MB + índices: 0.09MB
wphn_product_tempate: Dados: 0.00MB + índices: 0.00MB
wphn_rednao_wc_invoice: Dados: 0.00MB + índices: 0.00MB
wphn_rednao_wc_invoices_created: Dados: 0.00MB + índices: 0.00MB
wphn_rednao_wc_invoices_custom_field: Dados: 0.00MB + índices: 0.00MB
wphn_revslider_css: Dados: 0.09MB + índices: 0.00MB
wphn_revslider_layer_animations: Dados: 0.00MB + índices: 0.00MB
wphn_revslider_navigations: Dados: 0.00MB + índices: 0.00MB
wphn_revslider_sliders: Dados: 0.01MB + índices: 0.00MB
wphn_revslider_slides: Dados: 0.00MB + índices: 0.00MB
wphn_revslider_static_slides: Dados: 0.00MB + índices: 0.00MB
wphn_snippets: Dados: 0.02MB + índices: 0.00MB
wphn_termmeta: Dados: 0.00MB + índices: 0.01MB
wphn_terms: Dados: 0.00MB + índices: 0.01MB
wphn_term_relationships: Dados: 0.00MB + índices: 0.01MB
wphn_term_taxonomy: Dados: 0.00MB + índices: 0.00MB
wphn_usermeta: Dados: 0.09MB + índices: 0.06MB
wphn_users: Dados: 0.00MB + índices: 0.01MB
wphn_wcpdf_invoice_number: Dados: 0.00MB + índices: 0.00MB
wphn_wc_download_log: Dados: 0.00MB + índices: 0.00MB
wphn_wc_groupbuy_log: Dados: 0.01MB + índices: 0.01MB
wphn_wc_webhooks: Dados: 0.00MB + índices: 0.00MB
wphn_WPUser_LoginAttempts: Dados: 0.00MB + índices: 0.00MB
wphn_wpuser_login_log: Dados: 0.00MB + índices: 0.00MB
wphn_wpuser_notification: Dados: 0.00MB + índices: 0.00MB
wphn_wsal_metadata: Dados: 1.43MB + índices: 0.82MB
wphn_wsal_occurrences: Dados: 0.08MB + índices: 0.08MB
wphn_wsal_options: Dados: 0.01MB + índices: 0.00MB

### Post Type Counts ###

attachment: 54
bbhd_content: 1
custom_css: 1
customize_changeset: 57
hm_custom_javascript: 3
mkhb_revision: 1
nav_menu_item: 7
page: 27
post: 10
pricing: 3
product: 14
product_variation: 7
revision: 633
shop_coupon: 2
shop_order: 39
testimonial: 3
vc_checkout_builder: 1
yith-wcet-etemplate: 1

### Security ###

Secure connection (HTTPS): ?Sua loja n?o está usando HTTPS. Saiba mais sobre HTTPS e certificados SSL.
Hide errors from visitors: ?

### Active Plugins (40) ###

WP Security Audit Log: por WP White Security – 3.2.1
YITH WooCommerce Customize My Account Page: por YITHEMES – 2.2.0 – N?o testado com a vers?o ativa do WooCommerce
Adminimize: por Frank Bültge – 1.11.4
Artbees Themes Captcha: por Jose Rodriguez  – 1.0
Autocomplete WooCommerce Orders: por Liam McArthur – 1.0.0 – N?o testado com a vers?o ativa do WooCommerce
Ultimate Header Builder: por BestBug – 1.2.1
Caldera Forms: por Caldera Labs – 1.7.2
Code Snippets: por Shea Bunge – 2.10.1.1
Custom CSS and Javascript: por Potent Plugins – 2.0.9
Duplicator: por Snap Creek – 1.2.40
WooCommerce Group Buy: por wpgenie – 1.1.9 – N?o testado com a vers?o ativa do WooCommerce
WPBakery Page Builder: por Michael M - WPBakery.com – 5.4.7
CountDown Pro - Addon For Visual Composer: por Lambert Group – 1.3.2
Tradu??o (Loco): por Tim Whitlock – 2.1.2
Maintenance Pro: por fruitfulcode – 3.1
Maintenance: por fruitfulcode – 3.6.1
Mega Addons For Visual Composer: por Nasir – 2.2
Menu Icons: por ThemeIsle – 0.11.2
Nota Fiscal Eletr?nica WooCommerce: por WebmaniaBR – 2.6.13 – N?o testado com a vers?o ativa do WooCommerce
PHP Settings: por Askupa Software – 1.0.6
Woocommerce Easy Checkout Fields Editor: por phppoet – 1.5.0 – N?o testado com a vers?o ativa do WooCommerce
Slider Revolution: por ThemePunch – 5.4.7.2
Single Product Builder for WooCommerce: por NinjaTeam – 1.0 – N?o testado com a vers?o ativa do WooCommerce
Social Icons Widget by WPZOOM: por WPZOOM – 3.0.9
Soon - shared on wplocker.com: por Rik Schennink – 1.8.1
Stream Status for Twitch: por Bonfire Themes – 1.2
Theme Editor: por mndpsingh287 – 1.5
Under Construction: por WebFactory Ltd – 3.10
WC Correios Easy Tracking Code: por Fernando Acosta – 1.2 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce - Social Login: por WPWeb – 1.7.3 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce Correios: por Claudio Sanches – 3.7.1 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce Print Invoice & Delivery Note: por Tyche Softwares – 4.4.2 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce Extra Checkout Fields for Brazil: por Claudio Sanches – 3.6.0 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce Moip: por Claudio Sanches – 2.2.11 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce Multiple Customer Addresses: por Lagudi Domenico – 10.0 – N?o testado com a vers?o ativa do WooCommerce
Simple Registration for WooCommerce: por Astoundify – 1.5.2 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce: por Automattic – 3.3.4 – 3.4.3 está disponível
WordPress HTTPS: por Mike Ems – 3.4.0
WP Mail SMTP: por WPForms – 1.3.3
YITH WooCommerce Email Templates Premium: por YIThemes – 1.2.3 – N?o testado com a vers?o ativa do WooCommerce

### Settings ###

API Enabled: ?
Force SSL: –
Currency: BRL (R$)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
groupbuy (groupbuy)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Base da loja: ? Página n?o definida
Carrinho: #260 - /carrinho/
Finalizar compra: #262 - /finalizar/
Minha conta: #555 - https://www.brasilgaminghouse.com.br/conta/
Termos e condi??es: #1247 - /politicas-do-site-2/

### Theme ###

Name: Jupiter
Version: 6.1.2
Author URL: https://themeforest.net/user/artbees
Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ?

### Templates ###

Overrides: jupiter/framework/admin/customizer/woocommerce/templates/cart/cart.php
jupiter/framework/admin/customizer/woocommerce/templates/cart/proceed-to-checkout-button.php
jupiter/framework/admin/customizer/woocommerce/templates/checkout/form-shipping.php
jupiter/framework/admin/customizer/woocommerce/templates/checkout/review-order.php
jupiter/framework/admin/customizer/woocommerce/templates/checkout/thankyou.php
/home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-footer.php
/home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-header.php
/home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-order-details.php vers?o 2.5.0 está desatualizado. A vers?o do core é 3.3.1
/home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-order-items.php vers?o 2.1.2 está desatualizado. A vers?o do core é 3.2.0
/home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-styles.php vers?o 2.3.0 está desatualizado. A vers?o do core é 3.3.0
jupiter/framework/admin/customizer/woocommerce/templates/global/quantity-input.php
jupiter/framework/admin/customizer/woocommerce/templates/loop/add-to-cart.php
jupiter/framework/admin/customizer/woocommerce/templates/order/order-details-item.php

Outdated Templates: ?Aprenda como atualizar

• This reply was modified 6 years, 4 months ago by Steven Stern (sterndata).
• This reply was modified 6 years, 4 months ago by Steven Stern (sterndata).

Any updates ?

Thanks for that info!

Can you check to make sure you’re not caching the My Account page here: https://www.brasilgaminghouse.com.br/conta/ (ask your hosting provider as well).

If you aren’t, I’d suggest running a conflict test as outlined here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

Howdy!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!