Success Page and Paypal

  • Hi,
    Upon filling out the GIVE form to make a donation, I was taken to Paypal to complete the payment. Most of my ‘donors’ have died off at this point and did not complete the transaction.

    Once the Paypal transaction is complete (in the same browser tab), the donor is not returned to the Success Page. Is there a way to make Paypal open in a new tab OR, in a popup, keeping my visitors on the site and delivering the Success page once the transaction is completed?

    About that failure rate, so far, in almost a year, I’m the only one to have made a successful donation through Paypal, which did work perfectly. Somewhat disheartening. Any advise or recommendations to keep my donors actually to the point of processing the donation to completion? BTW, GIVE did generate an email to me as site admin that the donation was made.

    The page I need help with: [log in to see the link]

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  • Thread Starter bobA1

    (@boba1)

    I found this answer, but it’s not sufficient to complete these transactions and affords no opportunity to remind donors to complete their donations.

    ” Your donor was redirected to paypal.com but didn’t finalize their donation.
    After your donor finished their donation on PayPal.com, the donor didn’t click the “Return to {website}” link. That link would return them to your Donation Confirmation page and send a signal to Give that the donation completed. Without that signal, Give can’t know that the donation completed.”

    We have no control over the language placed on Paypal, and neither do you, I’m sure, but, if GIVE opened in a popup, we have control over the underlying page, where our message could be made visible. Alternatively, if Paypal could be embedded in a page, that would work as well to give nonprofits a sporting chance. I have seen many complaints about “pending” donations. This could help resolve those issues. Please respond.

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