Shortcodes generator don′t work

  • Resolved arr11118

    (@arr11118)


    6 years, 8 months ago

    Hello, I’ve installed the plugin and very often when I push on the Shortcodes generator buttom I can see the spin but don′t generate the code. The rare thing is that sometime works, but very ocassionally.

    I tried in Firefox and Chrome. I have WP update and the theme (divi) too.

    Can you help me, please.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    Dear @arr11118,

    Please update to latest plugin version first and if that doesn’t solve the issue, please answer the following to help us to debug the issue:

    1. Browser version on which you are facing the issue.
    2. Does the issue occur on all browsers or only a specific browser?
    3. PHP version (You can use plugins like display PHP version that display your PHP version on the WordPress dashboard)
    4. WordPress version
    5. PHP error logs
    6. List of plugins installed on your system
    7. Operating System version(OS version).
    8. Browser console log error (if any) generated at the time of the error. Steps to get the console logs:

    • Open the Console window in Chrome using Ctrl + Shift + J (or Cmd + Opt + J on Mac) Follow this for reference.
    • Hit the Save button and check the console log errors

      • Send us the screenshot of console log by sharing them using any 3rd party image sharing tool.

    9. Web server version(apache/nginx)

    Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    Dear @arr11118,

    Since we didn’t get any response from you, we hope that your problem is resolved. Please feel free to reopen the thread with details asked in the last comment in case of the issue still persists.

Viewing 2 replies - 1 through 2 (of 2 total)
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