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  • Hello ipanze,

    Please check why its causing the issue,if its due to plugin. In that case you need to contact plugin support to get the help in the issue.

    Checking for Plugin conflict

    All of our themes have been developed following WordPress best practices and as such plugin conflicts are rare. However, these do happen. To test whether you’re issue is being caused by a conflicting plugin please follow the steps below:

    1-Deactivate all of your plugins (except the Page Builder if installed).

    2-Now check to see if this has resolved any issues you’re experiencing.

    3-If the issues are resolved please re-activate each plugin 1 at a time. After each activation check whether the problematic feature is still working.

    4-Repeat step 3 until the problem re-occurs. The last plugin activated is the conflicting plugin

    Please reply with the name of the conflicting plugin so we can look into a potential patch.

    If either of the above solutions worked, great! If not, please do let us know and we’ll continue to look into this issue further.

    Regards,

    Manoj

    • This reply was modified 6 years, 5 months ago by TUT Support.
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