Emails sending out in RAW HTML

  • Hello, I am having issues in that any emails sent via Ultimate Member come through as RAW HTML instead of any formatting – a topic I have seen has come up a few times.

    Other things send out emails fine (WP/WC) as you’d expect.

    I have tried with the box ticked “Use HTML for Emails” as well as unticked so that’s not it.

    Tried disabling security plugin (Wordfence)

    Any help would be appreciated ??

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @ajcomputing,

    The “Use HTML for Emails” should be checked.
    Have you added custom HTML email templates previously?
    Please try to do a conflict test so we can rule out conflicts with other plugins and see if this issue goes away. Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter ajcomputing

    (@ajcomputing)

    Hello. As I said, I tried with and without “USE HTML for Emails”.

    Anyway I found the cause of the problem. The website theme had a (core.html.php) file modifying the Email Content Type. Added function in functions.php which removes the function hooked in core.html.php and another filter which which we have added which changes the ContentType to Html, with an exception created for other plugins.

    I’m having what seems to be the same issue on a site using the Divi theme. Can someone tell me what I need to be looking for to troubleshoot this with Divi if this is indeed a theme issue?

    Thread Starter ajcomputing

    (@ajcomputing)

    First thing I’d be trying would be to switch the another theme temporarily to see if it is the theme that is causing the issue. Obviously make sure you have a way of backup/restore before switching. If that solves it (or perhaps is not conclusive) then write it your functions.php to work around it. That, or contact the theme provider and see if they can give you steps for a workaround.

Viewing 4 replies - 1 through 4 (of 4 total)
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