Is it working as expected?

  • Resolved Fábio

    (@fabiopulitta)


    6 years, 6 months ago

    I realized that even if the email template isn’t active, I’m getting recovered carts.
    If the template is not configured, is the plugin sending a default mail?

    thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    It should not be sent an abandoned cart reminder email if the email template is deactivated.

    Could you please share with us a screenshots of Abandoned Orders tab and Email Template page? Also, kindly share with us abandoned cart reminder email on my email address “chetna at tychesoftwares dot com”. So, I can check the issue.

    Can you please provide me the URL of your website? So, I can abandon a cart for testing purpose.

    Regards,
    Chetna Bhutka

    Thread Starter Fábio

    (@fabiopulitta)

    Hi, thanks for reply!

    https://ativos.flaviopassos.com/wp-content/uploads/2018/05/Captura-de-Tela-2018-05-16-a?s-02.51.51.png

    https://ativos.flaviopassos.com/wp-content/uploads/2018/05/Captura-de-Tela-2018-05-16-a?s-02.51.42.png

    This is the website: https://ativos.flaviopassos.com

    It happened soon I install the plugin. After few hours I come back to configure it then I saw the recovered cart. The date is another thing weird (it is the same)

    Also, I sent you the abandoned cart reminder email.

    Thanks

    Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    Thank you for sharing the screenshots with us and URL of your site as well.

    I have abandoned a cart on your website for the testing purpose. I will wait for abandoned cart reminder email and inform you.

    Also, I will try to replicate the same issue on my server and get back to you with an update.

    Could you please drop us an email on “support at tychesoftwares dot freshdesk dot com” where I can provide you the plugin file and we can more communicate on it?

    Regards,
    Chetna Bhutka

Viewing 3 replies - 1 through 3 (of 3 total)
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