Adding credit card for shipping labels

Hi @codepantry,

WooCommerce Services pulls your payment methods info from the WordPress.com account of your site’s Jetpack master user, i.e. the user that installed and first connected the Jetpack plugin to your website.

Hope this helps!

“WOOCommerce Services pulls your payment methods info from the WordPress.com account of your site’s Jetpack master user, i.e. the user that installed and first connected the Jetpack plugin to your website.” – How do I change this master user? How can I log off and use a different user or do I need to uninstall and reinstall?
The issue here is that it is pulling the wrong credit cards and also I need to be able to allow emailing of print labels to the right contact in accounting and also tax details need to go to the right accounting contact and not just the master account. The security structure is poor or non existent.

How do I change this master user? How can I log off and use a different user or do I need to uninstall and reinstall?

Here are the instructions on how to disconnect a Jetpack site: https://en.support.wordpress.com/disconnect-jetpack-sites/

If you had a paid Jetpack account active, you can just ask the Jetpack Support team to transfer the purchase from one account to the other.

Alternatively to using the “main admin” on the site, you can make a separate account on WordPress.com with the accounting email and have that person as an admin on your Jetpack-powered site and let them add the right credit card details. Then the billing emails will be sent correctly.

I have this problem too. I have all related plugins up-to-date. I have added a credit card with the account associated with Jetpack on my site.

After disconnecting and reconnecting the issue persists. I cannot see a payment method and am not able to add one via the wordpress backend.

I fixed my issue after disabling and re-enabling the Jetpack connection in the “Site connection” section of Jetpack settings.

Hi @codepantry

Technically this isn’t the “wrong” credit card, it is the correct version related to the connected WordPress.com account. Were you able to connect the “correct” account with the information given by Job?

@wpkm – Glad to hear this was a quick fix for you

Thanks,

Hi @codepantry

Hope you were able to correct this.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thanks,

Yes I was able to correct this.
The confusion arises from a combination of three things:
A user needs a “jetpack account” – this is a wordpress.com com account and where you add a payment method to view your label purchases and a lot of other features and upgrades that you may not need. Then if you have purchased plugins from woocomerce.com you need an account there too and then it asks you to connect your wordpress.com account and or create one if you do not have one. No one tells you this setup and the multiple accounts can be confusing. By the way if you setup up taxes, at some point you may need a taxjar account. Long story shot, jot down and track all your accounts in as spreadsheet as it can be confusing so just imagine setting this up for multiple clients, troubleshooting is a nightmare and time consuming. It is one service/plugin but requires you to setup many other external accounts payment methods etc etc

Also WOO Comemrce services does not print shipping labels for Canada. I am nto sure if it does for Europe and rest of the world but i would guess not? You have to use an alternate solution for that, like shipstation or shipeasy. Shipstation uses stamps.com.
Setting up account on stamps.com is time consuming and they ask for a picture of your dirvers license and front and back images of your credit card. It is not a quick setup solution.

WOO Commerce services is the better solution for me when compared with WOOCommerce USPS plugin with stamps.com integration

But WOO Commerce services does not let you assign your own label name to shipping rates returned by USP whereas the WOOCommerce USPS plugin allows you to do this. WOO Commerce services returns the exact name from the USPS API so you end up with names such as Priority Mail, First Class etc versus labeling these to suit your taste i.e Standard Mail (5 days), Priority Mail (3 days), Express Mail (24 hours) . Something like that which consumers are used to seeing

Hey @codepantry

The confusion arises from a combination of three things

I’ve passed this feedback on to our developers. They are looking for input like this all time.

WOO Commerce services is the better solution for me when compared with WOOCommerce USPS plugin with stamps.com integration

Again, thanks for the feedback, it’s passed on, and we’ll try to keep improving our products. Please keep giving good feedback. Thanks!

Certainly, there is no clear winner and up for grabs but WOO commerce services is a bit better overall.

WOOCommerce Services drawbacks
– Lack of ability to use your own text to name the your selected USPS shipping methods returned by the USPS API. This is a big one and unbelievable MISS. It should be automatically available. Shipping is a dealbreaker and this is how ecommerce businesses outperform competitors or provide exemplary service
– Lack of ability to print Canadian shipping labels
– Lack of ability to print shipping labels for destination outside the US?

WOOComemmerce USPS Plugin drawbacks
– Label printing feaure is not as develope and integrated into WOOComemerce orders
-Not everything is in one place i.e. your shipping setup, labels and shipping history etc. You have to sign up for stamps.com
– Uses stamps.com so you need a stamps.com account which is tedious to setup as they need your drivers license and picture of the credit card before you get approved

Let me know if there are any improvements

• This reply was modified 6 years, 5 months ago by wpcodes.
• This reply was modified 6 years, 5 months ago by wpcodes.

Hello @codepantry,

Thank you for the feedback!

Lack of ability to use your own text to name the your selected USPS shipping methods returned by the USPS API. This is a big one and unbelievable MISS.

We’ve been reevaluating the lack of this feature – I’ll take your feedback to the team. Along the same lines – how important is the “price adjustment” feature to you?

Lack of ability to print shipping labels for destination outside the US

We are actively working on international USPS label printing – it should be out within the next month.

Price adjustment is a must have as well but this feature is available such that a user can add a fixed amount each time or a percentage. The only issue with this is that it lacks complexity so in my case I have resorted to using the table rate plugin in cases where I need complexity and or need to cap shipping prices. The table rate plugin offers ability to chose desired shipping price based on dynamic conditions and rules

Glad to hear that you will be adding ability to print labels internationally and including Canada.

Its been two months and eight weeks and following up on this. Where are we with ability to print print international labels and including Canada.

Hello @codepantry,

My apologies for the delay on International USPS labels – we identified a few issues with the initial implementation that we had to rework, and we’re now in the testing phase for those changes. (It has been 5 weeks since I mentioned we were hoping to finish within a month)

I’m sorry for any confusion – we are not working on Canada Post shipping labels.

Thanks for your understanding. We will update you here when the International USPS label feature is released.