Direct debit (Subscription payment) not marked as paid after collection

Hello,

Sorry do you mean SEPA Direct Debit? If so, you need to enable webhook for that to work. More information https://docs.woocommerce.com/document/stripe/?_ga=2.67729681.1099420756.1524585829-18820750.1513486627

Yes, that’s the one. I already have the Webhook in place but it still doesn’t work, sorry.

Then I would suggest you check your Stripe logs for the order in question on your Stripe dashboard. It will tell you if it was successful in hitting your server.

The status of that request is: 200 OK, only one attempt was needed.

Hi @svtx

If the Stripe logs are showing everything okay, I recommend opening a ticket on WooCommerce.com for the Subscriptions extension.

I’m going to mark this as resolved but if you have any further questions, or this turns out to be related to the Stripe extension, please do open a general support ticket on WooCommerce.com and we can take a closer look at the site.

Thanks,

@svtx: I have the exact same problem. Did you find a solution?

I’m using this code snippet to make all orders to got to ‘processing’ after payment, which at least doesn’t put their subscriptions on-hold anymore. I’m selling services so this is fine for my business model, though it may not be for physical goods.

add_action( 'woocommerce_thankyou', 'custom_woocommerce_auto_complete_order' );
function custom_woocommerce_auto_complete_order( $order_id ) { 
    if ( ! $order_id ) {
        return;
    }

    $order = wc_get_order( $order_id );
    $order->update_status( 'processing' );
}

• This reply was modified 6 years, 5 months ago by SVTX.

I have an addendum to that, I used the wrong hook.

This plugin fixes the issue, massive thanks to it’s maker:

https://github.com/kmindi/wc-stripe-asynchronous-payments-pending-to-payment-complete