contact form not working

  • hey i am using an SMTP to work with contact form 7. no matter what i try to work this, its still not working. I have my host team work on it and they still can’t figure out how to make it work. the furtherest i was able to make it work was that the contact person was getting a confirmation email that i recieved the email, but on my end i was not recieving it. This was done as a test email.

    here are few of messages my hosting company sent to me:

    Hello,

    In order to try to help track down what is causing this issue, I logged in with the temporary user you provided and navigated to the following:

    login -> plugins -> contact for 7 settings -> contact form 2 settings -> mail tab

    The plugin appears to be indicating an error with the Additional Headers field with the following error:

    Invalid mailbox syntax is used in the Reply-To field.

    I noticed that in contact form 1 the To filed is populated with:

    [your-email]

    While contact form 2 has:

    [email protected]

    When you mention that you are not receiving the messages that should be sent from the server to you, is the [email protected] address where you are expecting them to be sent? If so, have you tried replacing that with [email protected] to see if the messages are delivered successfully there? You also may want to contact the extensions developers to see if what the correct syntax would need to be to resolve the error in the contact 2 form Reply-To field. Please let us know if you have any questions.

    So you do not recognize the [email protected] e-mail? Can we change that to the [your-email] option?

    As a test I have confirmed the SMTP WordPress plugin is working through it’s test utility, I was able to send an e-mail that came directly from your Gmail account without error through the test utility in the plugin, so this will be a configuration issue with Contact Form 7 at this point.

    Unfortunately matching what is setup in the other form

    [your-email]

    is failing with an error. While we try to provide best effort support, we are unable to fully configure and troubleshoot 3rd party scripts. We’ve confirmed the SMTP form is working without issue so this is likely a configuration issue with Contact Form 7. We recommend contacting their support team to find out what is causing this to fail.

    Thanks!
    Joey B.

    please help me please

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Invalid mailbox syntax is used in the Reply-To field.

    I noticed that in contact form 1 the To filed is populated with:

    [your-email]

    While contact form 2 has:

    [email protected]

    Usually in the MAIL >> Additional Headers field you have Reply-To: [your-email], where the mail-tag [your-email] corresponds to the name of the form-tag in the FORM e.g. [email* your-email] and the email field in the form is required – note the asterisk(*) after email. It is unusual to have a fixed @ email address to reply to, as whoever receives the email wants to reply to the sender of the email i.e. the person who completes the form.

    Thread Starter cleanfunapps

    (@cleanfunapps)

    here is what i have
    T: [your-email]
    From: Eston Swaby <[email protected]>
    Subject: “[your-subject]”

    Here is the form:
    <label> Your Name (required)
    [text* your-name] </label>

    <label> Your Email (required)
    [email* your-email] </label>

    <label> Subject
    [text your-subject] </label>

    <label> Your Message
    [textarea your-message] </label>

    [submit “Send”]

    okay where am i going wrong?

    Usually in MAIL you would have:

    1. TO: Eston Swaby <[email protected]>
    2. FROM: [your-name] <[email protected]>
    3. SUBJECT: “[your-subject]”
    4. ADDITIONAL HEADERS: Reply-To: [your-email]

    Where in (1) you have the recipient of the contact form message, in (2) you have the name of the sender and en email address from the domain where the email is being sent from, in (3) is the subject, and the syntax in (4) allows you to reply directly to the sender my selecting “Reply” in your email client.

    If you want to send a copy of the email to the sender, then complete the MAIL (2) section.

    https://contactform7.com/setting-up-mail/

    Thread Starter cleanfunapps

    (@cleanfunapps)

    okay. but if i enter my email address in the To form, won’t it send the email to me?

    I would want them to reply back to me so i dont want a noreply email address.

    I tried it, enter
    Eston Swaby <[email protected]>
    [your-name] <[email protected]>

    but when i was sending an email from site, i use [email protected]
    but i never got a confirmation email at [email protected]

    This:
    From: [your-name] <[your-email]>
    Subject: [your-subject]

    Message Body:
    [your-message]

    Hi thank you for contacting DrivenToSuccess.co, Eston Swaby will personally reply to your email between 24-48hrs (or much earlier).

    In the meantime, follow Eston on Social Media:
    Instagram: @estonswaby
    Twitter: @estonswaby
    Facebook: @estonswabypage

    —
    Thank you

    am i still doing something wrong?

    okay. but if i enter my email address in the To form, won’t it send the email to me?

    That is the idea. Unless the person responsible for responding to contact from the site has a different email address, in which case insert theirs instead.

    I would want them to reply back to me so i dont want a noreply email address.

    By adding that syntax I suggested above to Additional Headers field the recipient of the email from the contact form can reply directly by using the REPLY button on their gmail, outlook, yahoo or whatever email client they use.

    Hi thank you for contacting DrivenToSuccess.co, Eston Swaby will personally reply to your email between 24-48hrs (or much earlier).

    In the meantime, follow Eston on Social Media:
    Instagram: @estonswaby
    Twitter: @estonswaby
    Facebook: @estonswabypage

    —
    Thank you

    This looks like it should be placed in the MAIL (2) message Body as part of the autoresponder message

    To be clear, usually MAIL is setup so that when the completed contact form is sent, it is sent to the owner/manager of the site. Who then reads and replies to the enquiry.

    MAIL (2) is setup as an autoresponder so that when the completed contact form is sent the sender receives a copy of the message instantly, and is usually advised that a personal reply to the enquiry will be sent shortly.

    Thread Starter cleanfunapps

    (@cleanfunapps)

    okay so what should i have in the Mail 2 forms, To, From fields for autoresponder message?

    I fill in the forms as you suggested.

    and what do you recommend for Mail 1?

    Thread Starter cleanfunapps

    (@cleanfunapps)

    hi not hear back from you

    also can i use [email protected] ?

Viewing 8 replies - 1 through 8 (of 8 total)
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