Plugin no longer works

  • So I’m sure by this point you realize there is a widespread outage with your plugin. The ONLY solution so far is to have a separate Pardot user account for each website it’s being used on. And since some (me included) have dozens of sites, this isn’t really feasible.

    For now I’m embedding pardot code manually in all my sites and using iFrames to replace all the broken shortcode forms.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Andras Guseo

    (@aguseo)

    Hello @joeydav,

    Thank you for reaching out to us! I’m sorry to hear about the issue with the plugin.
    We have been testing this throughout development and haven’t had any issues connecting more sites with the same account.

    While we start investigating this issue, I would like to ask for some more information and clarification.

    Do I understand correctly that you cannot authenticate the plugin on more WP sites in parallel with the same Pardot user account? Did you manage to separately connect the different sites with the same account?

    Did the multiple connections work with version 1.4.5 and stopped working after the update to 1.4.6?

    Did you try resetting the settings:
    – On the Pardot settings page click on the ‘Reset all settings’ button and then re-authenticate.
    – Using a suitable tool (WP CLI or a transient manager plugin) to clear out all transients, then try again.

    Thanks in advance for the details. Looking forward to helping you get this sorted.
    Cheers,
    Andras

    Thread Starter joeydav

    (@joeydav)

    While we start investigating this issue, I would like to ask for some more information and clarification.

    Of course, even though there are 4 – 5 people so far reporting this issue so the solution obviously doesn’t rest with the individual user.

    Do I understand correctly that you cannot authenticate the plugin on more WP sites in parallel with the same Pardot user account?

    Correct.

    Did you manage to separately connect the different sites with the same account?

    No. After creating a separate pardot account to connect the plugin on the first site we noticed had missing forms, we decided it would be more productive to just manually inject the pardot campaign code in the remaining effected sites and use pardot’s iframe form code for the forms.

    Did the multiple connections work with version 1.4.5 and stopped working after the update to 1.4.6?

    The first site we noticed is using 1.4.6. The remaining sites is using 1.4.5. So, at least in our case, the version doesn’t appear to matter. The connection this quit working on them.

    Did you try resetting the settings:
    – On the Pardot settings page click on the ‘Reset all settings’ button and then re-authenticate.

    Yes.

    Using a suitable tool (WP CLI or a transient manager plugin) to clear out all transients, then try again.

    No, and I really don’t plan to. With the issue on multiple sites (mine and others on this support forum) and two plugin versions (at least in my case), I don’t believe the issue can be confined to transients.

    I have, or course, cleared the caches on the various servers, etc.

    Really enjoy the plugin and I thank you for your work on it. Here’s hoping you get it resolved.

    Thanks!

    • This reply was modified 6 years, 10 months ago by joeydav.
    Plugin Support Andras Guseo

    (@aguseo)

    Hi @joeydav,

    Thanks for your reply, we are digging in deeper with the info you gave us and we’ll get back as soon as possible. I ask for your kind patience!

    Thanks,
    Andras

    Plugin Support Barry

    (@barryhughes-1)

    @joeydav,

    How are you getting on with this – have things cleared up at all?

Viewing 4 replies - 1 through 4 (of 4 total)
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