• Resolved Anonymous User 15674682

    (@anonymized-15674682)


    It seems like this plug-in adds ‘text’ to the space in between the fields which causes them to stand very far apart.

    I have no other plug-ins running, I tried it with at least three themes (MH Newsdesk Lite, Hive Lite and Twenty Seventeen) and they all yield the same results. If I remove the ‘text’ from the developer console in Firefox, the fields move up as you’d want them to be displayed.

    What’s going on? See link for screenshot.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jeff Starr

    (@specialk)

    I’m not sure what might be happening in this specific case, but it looks like the USP shortcode is wrapped with code tags. To resolve, you can try viewing the shortcode using the Plain Text editor (not the Rich Text/Visual editor), and removing any surrounding code or pre tags. Let me know if I can provide any further infos, glad to help.

    Thread Starter Anonymous User 15674682

    (@anonymized-15674682)

    You were right! <pre><code>[user-submitted-posts]</code></pre>turned out to be the problem. Thanks.

    • This reply was modified 6 years, 10 months ago by Anonymous User 15674682.
    darksilence

    (@darksilence1990)

    I am having the exact same issue can you please help me what changes i should make, all the message boxes are very far apart from each other. Also I gave Google Re-capcha it doesnt wokr aswell

    darksilence

    (@darksilence1990)

    Thanks Problem has been resolved! Copy pasting it does some effect on the code, anyway!
    thanks

    Hello, what file do I need to take the pre code out of? It does not say above. It’s the last thing on my list I need to fix. Thank you. https://aimh.landofyogg.com/loss-at-20-weeks/

    Plugin Author Jeff Starr

    (@specialk)

    @tbogardus: wherever you paste the USP shortcode. It might be on a post or page. Find it. Then switch to the plain-text tab for the content editor. Then look closely at the USP shortcode. Does it have code and/or pre tags surrounding it? If so, remove them.

    Although just for the sake of anyone wondering, the code/pre tag issue should no longer be a problem after the latest plugin update. Just FYI.

    Unfortunately, I cannot find that anywhere. I did not develop the site, so I don’t know where the shortcode would have been added. It is the latest version of the plugin and WP, so I am stumped. I have had two developers look into it and they both cannot fix it. If I take this out, it goes away

    body.single-post .entry-content {
    white-space: pre-wrap;
    }
    ,but if I do that, the breaks in the paragraph go away too.

    Plugin Author Jeff Starr

    (@specialk)

    Yeah not sure how to help then.. maybe ask the developer where the shortcode is? Normally the shortcode is on whichever post or page that displays the USP form.

Viewing 8 replies - 1 through 8 (of 8 total)
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