Purchaser info deleted from receipt

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  • Thread Starter missbritt

    (@missbritt)

    Note: I’ve discovered this does NOT happen with complimentary tickets.

    Plugin Author Joe Dolson

    (@joedolson)

    What do you mean when you say “I added tickets to a new event”? What exactly did you do in this case?

    Thread Starter missbritt

    (@missbritt)

    Joe –

    I created another ticketed event through My Calendar.

    Since submitting this ticket, I’ve tried deleting and reinstalling the newest version of the plugin, and I am still having this problem. It’s possible this error was here before and somehow I missed it.

    Whenever a PayPal payment is made, the receipt that shows on the confirmation page is correct. The receipt that is linked in the confirmation email is not – and it shows a completely different receipt ID.

    Plugin Author Joe Dolson

    (@joedolson)

    Can you submit a support request using the support form at My Tickets > Help? I think I need some more information. That’s odd.

Viewing 4 replies - 1 through 4 (of 4 total)
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