WOOCOMMERCE – Order Status Not Changing From Pending Payment To Processing

  • Resolved bestfitbybrazil

    (@bestfitbybrazil)


    6 years, 10 months ago

    I upgraded to latest version and now all my orders stay in pending status using pay pal. Capture is turned on but orders do not convert to processing status so order email alerts don’t process.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hey bestfitbybrazil,

    It sounds like this could be a conflict.

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme to the Storefront: https://woocommerce.com/products/storefront/ Theme.
    2. Disable all plugins except for WooCommerce. You can do this manually or by using a plugin to help.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    Cheers!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    I am facing the same issue
    I tried all possibilities even shifted back to basic theme tw+entyseventeen still the problem exist

    Any answers to this new known issue? This is very frustrating.

    Same problems here.

Viewing 5 replies - 1 through 5 (of 5 total)
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