• Resolved nigeltwofish

    (@nigeltwofish)


    Hi,
    We are using your plug-in now and its working really smoothly.
    However this morning I had an email with the subject “Stripe Payments Error”, and the contents of the email was
    “Following error occured during payment processing:

    Your card was declined.”

    Can you tell me if this from the plug-in or Stripe?
    Do you know if the customer been notified, or did they get the successful transaction message and redirection to the checkout results page?
    I have checked both your plugin and website and cannot find any info on how failed transactions are handled, can you direct me to the relevant info please?
    Thx alot!

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Viewing 5 replies - 1 through 5 (of 5 total)
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