Form submit doesn’t work

  • Resolved beyondmockups

    (@beyondmockups)


    6 years, 11 months ago

    Hello,
    The submit button doesn’t send any longer, recently updated on 04/07/18
    Submissions are not storing in database either.

    I installed WP SMTP and email test came through fine.

    Javascript console readout:

    fm-style-49.css Failed to load resource: the server responded with a status of 404 (Not Found)
    fm-script-1.js Failed to load resource: the server responded with a status of 404 (Not Found)
    main_div_front_end.js:969 Uncaught TypeError: Cannot set property ‘2_1’ of undefined undefined
    at wd_check_email (main_div_front_end.js:969)
    at HTMLInputElement.onchange ((index):344)
    main_div_front_end.js:1553 Uncaught TypeError: Cannot convert undefined or null to object
    at Function.keys (<anonymous>)
    at wd_is_filled (main_div_front_end.js:1553)
    at fm_check (main_div_front_end.js:2007)
    at fm_submit_form (main_div_front_end.js:1645)
    at HTMLButtonElement.onclick ((index):344)
    fm-style-49.css Failed to load resource: the server responded with a status of 404 (Not Found)
    main_div_front_end.js:1553 Uncaught TypeError: Cannot convert undefined or null to object
    at Function.keys (<anonymous>)
    at wd_is_filled (main_div_front_end.js:1553)
    at fm_check (main_div_front_end.js:2007)
    at fm_submit_form (main_div_front_end.js:1645)
    at HTMLButtonElement.onclick ((index):344)

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hi!
    We apologize for the inconvenience.

    This problem could be related to permission settings of Form Maker files on your web server. Please check that the following way.

    Connect to your website files via FTP connection and open the following two directories:

    wp-content/uploads/form-maker-frontend/js/
    wp-content/uploads/form-maker-frontend/css/

    Please make sure all .css and .js files in these folders have their permissions set to 777.

    Let me know if this fixes the errors.
    Thank you!

    Thread Starter beyondmockups

    (@beyondmockups)

    I’m not going to change permissions to 777, that opens the website up and creates a security issue. You shouldn’t be instructing people (who don’t know otherwise) to do so. Apache only needs to read the file, the browser only needs to read the file. Neither Apache nor the browser need a javascript file to be executable. The plugin has been working fine until the most recent update. I am asking for actual support, please.

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hi!

    Sorry for the inconvenience.

    Please note that the issue will be fixed in the upcoming update.

    Thanks, have a nice day!

    @beyondmockups Did you ever find a resolution to the problem? I’m having the same issues with the form not submitting and not storing the data. Also, on some of my forms I cannot export the data anymore. I could in the past.

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hi @fidmfashionclub!

    Please note that the problem is that .js and .css files must have 777 permission in order not to cause any problems.
    Therefore, the problem is with server configurations.
    However, there can be another error on your page. Could I please ask you to send the link to the page where this issue can be seen?

    I’ll forward it to our development team and they will suggest a solution as soon as possible.

    Thanks in advance, have a nice day!

    Hello! I changed the permission setting and still no luck. I am receiving the following errors:
    File not found: /wp-content/uploads/form-maker-frontend/js/fm-script-17.js?ver=1

    File not found: /wp-content/uploads/form-maker-frontend/css/fm-style-12.css?ver=1

    TypeError: Cannot read property ‘get’ of undefined
    /fc/wp-content/plugins/FCTrack/s_default.js:53

    I can send you a link privately but not on a public page since you need a password to login into the page with the form on it.

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hi!

    We need to have a closer look at the described issue.
    Please contact our support team using the following email address:[email protected]
    Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks, have a nice day!

    @formmakersupport I have to agree with the previous users. It’s a bad idea to advise users to change their file permissions, let alone change them to 777 ( full read, write, execute access ). There’s many articles on the internet regarding why 777 is a bad permission set to have and this plugin shouldn’t need those permissions to work properly ( as no other plugin on repository needs these specific file permissions ).

    Here’s a to-the-point answer on Stack Overflow on why you shouldn’t do this.

    Here’s another answer on Server Fault regarding the same quesiton.

    Granted, you’re telling users to only make specific css/js files 777 but I believe that by suggesting to non-technical users who do not understand the consequences could open them up to more problems and make them more vulnerable to attacks. I don’t think you should be advising users to do this.

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hi!

    Please take a look at this link.

    You can give 775 or 755 permission to
    wp-content/uploads/form-maker-frontend/js/
    wp-content/uploads/form-maker-frontend/css/
    folders, but not to the files.

    Thanks, have a nice day!

Viewing 9 replies - 1 through 9 (of 9 total)
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