Agent Front End

  • Resolved ruckus71

    (@ruckus71)


    6 years, 11 months ago

    Hello,
    I am currently evaluating help desk systems.
    I’d like to know if agents have a front end they can log into or do they need to access wp-admin in order to see tickets ? I don’t to give me agents logins to go into wp-admin.
    THank you
    Brad

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  • Hi Brad,

    In this case, you can restrict the agent access while creating the agents so that the agents can’t access any other settings. So letting them into wp-admin won’t be a problem. If you are giving a WSDesk agent role he/she can only have access to WSDesk and their profile. You can login to our demo site here and login as an agent and see the privileges.

    Currently, it is not possible for the agents to manage their ticket through the front end.

    Regards
    WSDesk

Viewing 1 replies (of 1 total)
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