Shipping Methods Set Up, But Product page & Checkout Say “No Shipping Methods”??

  • Resolved marklavin

    (@marklavin)


    6 years, 8 months ago

    Hello,

    We’ve got the United States set up as a Shipping Zone, with USPS set up as a Method, and several USPS services as options to choose from. From what I can tell, everything is set up correctly.

    We also have a Free Shipping option for purchases over $100 currently set up.

    When I do test runs of adding products to the cart and/or checking out with products in the cart, and the amount is under $100, I get the following error message:

    There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help.

    When I click “calculate shipping” it looks as if a modal is attempting to load, and then fails and disappears with the error still there.

    When I have $100 or more in the cart, Free Shipping appears as an option.

    I have determined that it’s not a theme or plugin conflict causing the issue. It’s also not a network issue as I’ve attempted the checkout on two different wifi networks.

    I have debugging on; the shipping log DOES show errors when I attempt to calculate shipping for products with no weight/size, which I suppose is to be expected:

    03-23-2018 @ 00:12:47 – Error. Unable to get shipping rate(s) for wc_services_usps instance id 2. (calculate_shipping)
    03-23-2018 @ 00:12:47 – product_missing_weight Product ( ID: 3166 ) did not include a weight. Shipping rates cannot be calculated. (calculate_shipping)

    However it is NOT logging any errors when I attempt to calculate shipping for products that do have size & weight. That really doesn’t help… Finally I thought it might be because of my so far arbitrary product dimensions, so I made them smaller. Still no luck.

    We’re running:
    WP Version: 4.9.4
    Themify Fullpane (Version: 2.0.2) – Child Theme based on this.
    WooCommece: 3.3.4
    WooCommerce Services: 1.12.1
    MySQL Version: 5.5.51 (WP recommends 5.6… hoping this isn’t the issue as we’re running this on a dev space legacy server that might be pretty involved in updating)

    We currently do not have a payment gateway configured, and are not running HTTPS yet, though I don’t think these would be causing the trouble.

    The link provided is to a product that does have weight & size.

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    1) If one product in the cart is missing weights / dimensions, it can cause no rates to be returned. Empty the cart, and only add one product that has valid weights and dimensions.

    2) Make sure you have an “origin shipping zip code” configured in the method.

    3) Temporarily enable all USPS live rate options to see if maybe the ones you have enabled just aren’t available.

    • This reply was modified 6 years, 8 months ago by Caleb Burks.
    Thread Starter marklavin

    (@marklavin)

    Option #3 seems to have done the trick. I hope this forum thread helps other people in the future as I could not find anything on this and spent a couple of client hours trying to figure it out.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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