Scan fails on basic scan at 22000 files

I’m having a very similar problem. I’m using the free version at this point, and the standard scan setting. It fails during the scan of “additional files”, reporting “Scan interrupted. Scanned 32945 files, 10 plugins, 4 themes, 0 posts, 0 comments and 981272 URLs in 3 hours 1 second.” Then it lists “Scan terminated with error: The scan time limit of 3 hours has been exceeded and the scan will be terminated. This limit can be customized on the options page. Get More Information”

I have been over that page describing the possibly customizations several times, and I still get the failure. The scans had been completing correctly until some weeks ago when I first started having this issue.

The site is a fairly old wordpress installation with quite a few images. I have tried excluding some directories from the scan, made sure that backups are outside of the wordpress folder, played with the various settings that are supposed to help, but the problem persists.

Advice?

Well I am very unlikely to pay for the premium version if I cant even do a basic scan of the site

I have installed Anti-Malware from GOTMLS.NET, and it has scanned and finished and found a rouge file in about three hours. Ok its not anywhere near as full featured but I think Word-fence might actually be trying to do too much

Cheers

I’ll give that a try, too.

Hi @albertramsbottom
Did you get any error in the scan activity log? please go through all the suggestions mentioned on the scan troubleshooting page and let me know how it goes. I would recommend excluding images and cache files in “Exclude files from scan that match these wildcard patterns” option first then run a new scan.

Thanks.

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

I eventually resolved my problem by finding and deleting a ton of obsolete files that no longer needed to be on my server. (The site has existed in a variety of forms for well more than a decade, and some of the pre-Wordpress files were part of the problem.)