When WOocommerce PDF Invoices activated then Woocommerce Order Status issue

  • Resolved kristinubute

    (@kristinubute)


    6 years, 8 months ago

    HI

    When WOocommerce PDF Invoices plugin is activated then Woocommerce Order Status will not work.

    So I love the PDF Invoices plugin and the way the Tax invoice looks for clients.

    But when I have this working, then when I go into the Woocommerce Orders and Change an Order status from Processing to “Completed” it sits and hangs … blank screen … then the only way to clear is to go “BACK” and then it has changed it, but something is not right.

    Not sure whether this is a normal issue when this PDF plugin is installed or WHY it is causing this. When plugin deactivated, then normal status changing in Orders works no issues.

    I put in a ticket approx a month ago, slightly different issue as my emails stopped working also so I installed a Mail plugin instead of using the Woocommerce emails for orders from system.

    How do I fix this issue with Order status hanging with your plugin activated ?
    Must be a slight confliction somewhere ?
    Please advise.

    Regards

    Kristin

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter kristinubute

    (@kristinubute)

    Is this plugin temperamental with V 4.9.4 WordPress ?

    Thx
    Kristin

    Plugin Contributor Ewout

    (@pomegranate)

    Hello Kristin,
    There are no known issues with this plugin in combination with WP4.9.4.
    We have a post for determining the cause of “Blank screen” errors as a on the forum here: 500 Internal Server Error / blank page.

    Let us know what you find and we’ll do our best to help out!

    Ewout

    Thread Starter kristinubute

    (@kristinubute)

    So basically it sends the PDF no problems to client. If I go into Orders and choose “Order Action” Send Invoice it works fine … and sends the PDF to the test client as an attachment no issues.

    It is when I choose the additional Drop down after the Plugin was installed “Send Order Email” which is part of the plugin I assume as it wasn’t there beforehand is when it hangs… blank screen.

    AND also it is when you CHANGE the order Status from “Processed ” to “Completed” in Orders also when it hangs.

    I don’t get any fatal error to check codes, just blank screen.
    Do I look for an error log somewhere else ?

    My memory limit is set to 256MB via wp-config file
    I have changed it also in the Hosting Server side to 256MB

    Do you still want me to do the ini file and htaaccess also ?

    I’m using PHP 5.6

    System Configuration
    Required Present
    DOMDocument extension Yes 20031129
    MBString extension Yes No. Recommended, will use fallback functions
    GD Yes Yes
    Zlib To compress PDF documents 2.0
    opcache For better performances Zend OPCache 7.0.4-devFE
    GMagick or IMagick Better with transparent PNG images – NO. Recommended for better performances

    glob() Required to detect custom templates and to clear the temp folder periodically Yes

    WP Memory Limit Recommended: 128MB (more for plugin-heavy setups)
    See: Increasing memory allocated to PHP WordPress: 1024M, PHP: 1024M

    allow_url_fopen Allow remote stylesheets and images Yes

    Thx
    Kristin

    Plugin Contributor Ewout

    (@pomegranate)

    Hi Kristin,
    That looks mostly fine from the configuration side of things. MB String is strongly recommended, but most likely won’t be what is causing the white screen.

    I don’t get any fatal error to check codes, just blank screen.
    Do I look for an error log somewhere else ?

    Yes, you will need to enable debug output or debug logging to find the PHP error that is causing the white screen. The guide provides some instructions on how to get this yourself, but your host should also be able to give you the PHP error log.

    Let us know what you find and we’ll do our best to help fix this!
    Ewout

    Thread Starter kristinubute

    (@kristinubute)

    I fixed the issue. Thank you …

    I put the error log on and found the cause.

    Thx
    Kristin

    Plugin Contributor Ewout

    (@pomegranate)

    Glad to hear that Kristin! What was causing this error specifically? If you can post the error, it could help others with the same issue.

    Thanks!
    Ewout

    Thread Starter kristinubute

    (@kristinubute)

    A PHP template file with incorrect closing tag was causing it .. in the Orders-processed template

    Thanks
    Kristin

Viewing 7 replies - 1 through 7 (of 7 total)
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