Host Build Interrupt-but log file shows completed, zip finished

  • Resolved curtisbingham

    (@curtisbingham)


    7 years ago

    I’m getting a Host Build Interrupt, but the log file shows DONE PROCESSING, and the ZIP archive appears to be in order.

    The ZIP archive is only 47.56MB and has been moved out of the TMP directory and into the wp_snapshots folder; archive runtime is 69.6 seconds.
    ********************************************************************************
    INTEGRITY CHECKS:
    ********************************************************************************
    SQL File: 626.83KB
    Installer File: 445.3KB
    Archive File: 47.56MB

    I’ve set the PHP time limit to 0 using the cPanel MultiPHP INI Editor, and the log file recognizes the change: PHP TIME LIMIT: (0) no time limit imposed; Archive Flush is checked. I’ve rerun the process 3-4 times, but that’s the definition of insanity!

    The process appears to be unaware that it has completed, and doesn’t move on to the next step.

    How can we go about discovering what is wrong with the plugin?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Cory Lamle

    (@corylamleorg)

    Hey @curtisbingham,

    Thanks for the feedback! There are a few items in the FAQ that may provide a solution to this issue, this one may get you going. Be sure to goto the section labeled “Web Server Timeouts” most likely Apache is forcing the timeout.

    ? ? – What can I try for timeout issues?
    ? ? – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-100-q

    Let me know if any of them help~

    Thread Starter curtisbingham

    (@curtisbingham)

    Thanks, Cory.
    If the log file didn’t show DONE PROCESSING, I’d be the first to agree with you. Is there something that is done after the log file is completed that would cause the process to run longer?
    The Building Package window is displayed for 2minutes 3 seconds. The log file indicates the process completed in 69 seconds.

    As it is, it appears that the process is stuck waiting for a signal it never receives, rather than being terminated.

    Am I wrong in my deduction?

    raginghamster

    (@raginghamster)

    I have the same issue. Plugin runs and I see the files in my ftp along with a log file showing DONE PROCESSING with passed integrity checks.

    But i got a Host Build Interrupt status: 502 Bad Gateway.

    running nginx 1.4.6
    wordpress 4.9.3

    Thread Starter curtisbingham

    (@curtisbingham)

    Interesting. I’m not seeing a Bad Gateway error.

    Cory Lamle

    (@corylamleorg)

    There is a chance that you might have an issue with ajax calls on your host. The only way to determine that would be to check the Javascript Console. Also, there may be something else at play that is causing the client to not get the proper response. You may also check the PHP error log.

    If you don’t want to mess with that then you can just submit a support ticket for this issue and I can have a closer look at your setup if you want. Please provide a link to this thread when submitting the ticket.

    Thanks~

Viewing 5 replies - 1 through 5 (of 5 total)
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