Can’t view the chat message

  • Resolved jklyn

    (@jklyn)


    7 years ago

    Hello,
    Admin gets notification and can accept chat and type text and send but the sent message is not received on the front end of the user. It stucks on clicking on “start chat” button and can’t view and send the message.

    The page I need help with: [log in to see the link]

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  • Hi there,

    Thank you for getting in touch with us. I sincerely apologize for the delay in response.

    I had a look at your site and noticed JavaScript error which comes from your theme. Please see this screenshot: https://prntscr.com/iqy7mo
    We need to fix it because this error may prevent other scripts from running and break live chat.
    If you need any help with this please let me know. I’ll be happy to help.

    Thank you for your time in this.

    Best regards,
    Jarek

Viewing 1 replies (of 1 total)
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