Do you have a serial number tracking? Need to track serial numbers from suppliers (probably in the purchase order). As well as tracking for customer orders.
I meant serial number tracking which is separate to SKU tracking. I’m not sure what you mean by SKU tracking?
The SKU identifies the product. The serial number identifies a single item and is unique, each item will have a unique serial number even if it is the same product (and same sku).
Tracking serial numbers are very important for high value products and a requirement for warranty purposes from many of my suppliers. It is also very helpful to prevent warranty fraud.
Let’s say for example I sell one particular laptop model. All laptops of that model will have the same SKU as they are the same product. However each individual laptop will have their own unique serial number. Let’s say I receive a shipment of 10 laptops from one supplier and 5 of the same laptops from a different supplier (perhaps the main supplier only had 10 but I needed 15). I will record which laptops I receive from each supplier by keeping track of the serial numbers. Usually this would be done by adding the serial numbers to the purchase order once the shipment arrived. When I sell a laptop I will again record the serial number on the customers order.
If the customer returns the laptop I can then check the order to make sure the serial numbers match, I can also check which supplier I purchased the laptop and send it back for replacement/refund to the correct supplier.
It’s a common scam for people to buy a product and then return a different damaged item (still the same product) for a refund. They then keep the original that’s in good condition and still get a refund, effectively getting a free product. The only way to prevent this is to closely keep track of every serial number.
