“Are you sure you want to do this?” error ONLY on wc-settings page!

  • Resolved Pepperguy

    (@pepperguy)


    7 years ago

    I started a thread on twitter about the error which you can see here:

    Essentially, I can reach all the WooCommerce 3.3.3 pages except settings while in the WordPress Admin. When I try to access settings (admin.php?page=wc-settings) I get the following error message (which I always thought had to do with php on the server not allowing large file uploads).

    “Are you sure you want to try this?

    Please try again.”

    There’s a screenshot in the twitter thread. Any thoughts on this weird error? I’ve tried a lot of things already. I’ve reinstalled WP, I’ve turned off all other plugins, I’ve even uninstalled and re-installed WooCommerce. Are there DB tables I should wipe out. I’m at a loss… Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @pepperguy,

    This sounds strange indeed! This message is usually shown when something goes wrong, or the user doesn’t have enough privileges – none of which should be the case here. Before wiping out DB tables, can you please try to clear all WooCommerce transients on the WooCommerce > Status > Tools page?

    Screenshot: https://cld.wthms.co/1TcULz

    If some values are incorrectly stored there, this should hopefully clear them out.

    Thanks!

    Thread Starter Pepperguy

    (@pepperguy)

    @madeincosmos,

    Hi! Thanks for the response. I just went in and cleared the transients per your screen shot. It didn’t change anything, but it at least felt like I was trying something different. So, thanks for that!

    Still getting that weird error message. Any thoughts on next steps?

    Grant

    Thread Starter Pepperguy

    (@pepperguy)

    @madeincosmos any more thoughts on this?

    Anyone else? I’d sure love getting this working!

    Hi @pepperguy,

    I have a few things that you can try:
    * Disable all other plugins except WooCommerce, see if it still happens
    * Create a new Admin user, see if the same thing happens to that user
    * Deactivate and Reactivate WooCommerce
    * Try deleting the woocommerce folder from the plugins directory and then re-install it. (Do not “delete” the plugin from the Plugins page, that can cause problems).

    Let us know what you find!

Viewing 4 replies - 1 through 4 (of 4 total)
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