Hello!
There are multiple reasons why the chat widget may not show on your website – especially if SalesIQ is able to track visitors normally but not show the chat widget alone.
Please go to SalesIQ Settings -> Websites -> Click the website name -> Make sure the ‘Live Chat Widget’ module is not disabled.
If that doesn’t restore your live chat right away, go to SalesIQ Settings -> Company -> Scroll down to the bottom of the page to ‘Hide Chat widget outside Business Hours’ and make sure it’s turned off.
Lastly, if you had chosen to use the ‘Tracking’ only SalesIQ code at the time of your initial setup, the code snippet on your website may be incapable of loading the chat widget. You will need to replace the code on the website, in that case.
Feel free to email us at support[at]zohosalesiq[dot]com for additional information.
Regards,
Zoho SalesIQ team.
