Tiledesk — Live Chat and Chatbots Integration

Description

Tiledesk is all-in-one customer engagement platform with intelligent chat bots ready to use in minutes. From lead generation to post-sales, from WhatsApp to your website. With omnichannel live chat and chatbots.

KEY FEATURES

• Free Built-In Chatbots: Design your first customized chatbot without writing a single line of code.
• Conversational Ticketing Platform: Provide a seamless experience to your customers.
• Omnichannel Messaging: Experience a unified inbox across all channels and for the entire team.

Haven’t found the chatbot template you need for your business? Let’s build it together!

Treat yourself to this game-changer feature: discover our No-code Chatbot Design Studio.

We created Tiledesk as an open-source stack to provide a conversational platform that prioritizes privacy and lets companies keep their own data.

This plugin allows you to connect your website to our hosted API platform. To learn more about the API and hosted services visit our Developer Hub.

Screenshots

Installation

1. Go to WordPress Control Panel
2. Click “Plugins”, then “Add New”
3. Type in “Tiledesk Live Chat” and click “Search Plugins”
4. Download and install the Plugin
5. Click the “Activate Plugin” link
6. Move to the “Live Chat” section in the menu
7. Done! Now you can start talk with your users

FAQ

How much does Tiledesk cost?

You can sign up for free and enjoy a 30-day free trial of Tiledesk Pro. You can decide to remain on the free plan after your trial ends. Learn more about Tiledesk plans on our Pricing page.

What does Omnichannel include?

Our Omnichannel offer includes a Unified Messaging platform that allows you to build your bots targeted for Website, WhatsApp and other platforms use.

Learn more about Tiledesk integrations on our Integrations page.

Do I need a Tiledesk account to use this WordPress live chat plugin?

Yes. Install the plugin, activate it, and create your free Tiledesk account from your WP admin panel or alternatively, you can sign up first, install the plugin, then link your Tiledesk account from your WP admin panel.

Does Tiledesk offer a free trial?

Yes. Sign up for free and enjoy a 30-day free trial of Tiledesk Pro. Learn more about Tiledesk plans on our Pricing page.

Can I use Tiledesk in languages other than English?

Currently, Tiledesk for WordPress is available in English. Other languages are in development. However, Tiledesk Console and Widget are available in English, Italian, German, Spanish, Portuguese, French, and many others.

Is it a cloud service or self-hosted?

This plugin exclusively works with our cloud platform, however our components are open sourced on Github so once your self-hosted instance is properly set up, you can apply the following filters targeting them to your publicly-accessible instance:

• API override

  add_filter( 'tiledesk_api_url', function ( $url ) {
      return 'https://your-api.example.com/';
  }, 10 );
  

• Console override

  add_filter( 'tiledesk_console_url', function ( $url ) {
      return 'https://your-console.example.com/#/projects/';
  }, 10 );
  

• JS SDK override

  add_filter( 'tiledesk_jssdk_url', function ( $url ) {
      return 'https://your-widget.example.com/launch.js';
  }, 10 );
  

Are there any other resources I can use to learn more about Tiledesk?

Yes. Most of the information you’ll need is available on our website, but you can also have a look at out Developer documentation, Github repositories and Discord community:

• Website
• Knowledge Base
• Developer Hub
• Github Open Source
• Discord Community

Reviews

Doesn’t work at all

axelkratel November 4, 2024

This plugin doesn’t work. The login on the plugin rejects the credentials that are valid on their own website. Following the instructions doesn’t work. Will try to just add the widget manually. Note: this review is a review of the plugin, which is bad, not of the rest of this company’s software. It’s possible to just manually add the widget to the theme without using the plugin. My guess is that their server configuration is broken and that where ever this plugin authenticates is not synched with their website.

Great for automation!

Andrew November 8, 2023

I started using Tiledesk for his open source proposition, but now I discovered they added a great chatbot designer (visual!), with support for ChatGPT. It indexed my whole site exactly as Google does, and I got chatGPT replying to all my questions just like a human! Give it a try, you will be really amazed by the whole chatbot exeperience!

Excellent Customer Support Plugin

williamlamay November 5, 2023

I recently started using the Tiledesk WordPress plugin for my website, and I couldn’t be happier with the results. This plugin has proven to be a game-changer for our customer support and communication efforts.

High-performance with WordPress and Connect WhatsApp Business

cosemurciano November 1, 2023

Easy to use and integrate with whatsapp. Very powerful even with the use of AI GPT. Advised!

Contributors & Developers

Changelog

1.0.11

• This version fixes old unexisting links.

1.0.7

• This version fixes widget version.

1.0.6

• This version fixes API and Console endpoint versions.

1.0.5

• This version fixes bug #1: API endpoint is hard-coded in JS

1.0.4

• This version fixes bug #2: wrong password doesn’t show any error

1.0.3

• This version improves deployment lifecycle

1.0.2

• Bug fixing and finalizing plugin for publishing

1.0.1

• Bug fixing

1.0.0

• Initial release.