Support Genix – Support Tickets Managing System & Helpdesk Plugin for WordPress and WooCommerce

Description

Support Genix is a support ticket system, Support Tickets Managing System, Customer Support Ticketing, Support Ticket management, and Helpdesk Plugin for a WordPress site. Users may now create tickets and get help right from your WordPress site.

Support Genix is a WordPress Support Ticket Plugin that allows users to create tickets and get help right from your WordPress site. The WordPress helpdesk plugin adds the features of a comprehensive support ticket system to your WordPress site. Support Genix is easy to use and install. It is also available in a free and premium version. Support Genix is a great way to get help from your WordPress site.

Alternative to: Freshdesk support Ticket system, Zendesk support, Helpscout, Clickdesk, Awesome Support, Fluent Support.

Purchase Support Genix Pro – WordPress Ticketing System

Video Tutorial

Watch this video tutorial and learn how about Helpdesk setup, ticketing software, or helpdesk software setup for your WordPress website.

Support Genix Lite Features

Unlimited Tickets: Manage as many tickets as you need, there are no limitations on the number of tickets.

Unlimited Agents: Add as many agents as you need to help manage your tickets.

Unlimited Customers: There is no limit on the number of customers.

Custom Ticket Fields: Customize the fields of your tickets to get the information you need.

Agent Roles: Assign different roles to your agents to give them different permissions.

Ticket Categories: Create different ticket categories to organize your tickets.

File Attachments: Allow customers to attach files to their tickets. You can define the type of allowed files.

Filters and Sorting: Use the filters and sorting options to manage your tickets.

Email Notifications: Receive/Send email notifications when a new ticket is created or updated. You can customize email templates for Admin/Agent and customers.

Ticket Status: Change the status of tickets to keep track of them. Available statuses are – New, In Progress, Re-Open, and Active.

Ticket Notes: Add notes to tickets for internal use.

Tickets on Behalf of Users: Agents can create tickets on behalf of users.

Transfer Ticket: Agents can transfer tickets to other agents.

Close Ticket: Close tickets when they are no longer needed.

Re-Open Tickets: Re-open closed tickets if needed.

Ticket Logs: View the history of a ticket to see who made changes and when.

Envato Integrations: Support Genix integrates with popular marketplace like Envato marketplace / ThemeForest / CodeCanyon to verify purchase code.

Saved Replies / Canned Responses: Save replies to use them later. This is helpful when you need to give the same reply to multiple tickets.

Recaptcha: Add Google reCAPTCHA to your ticket form to prevent spam.

Fully Responsive: The plugin is fully responsive and looks great on all devices.

Search: Use the search feature to find tickets quickly and easily.

No. of replies: You can see the total number of replies in a ticket.

Need Reply Ticket Labels: To quickly identify which tickets need a reply.

Order by: Choose how you want to order your tickets – by date, status, etc.

Responsive Design: This WordPress ticket plugin is fully responsive and looks great on all devices.

Translation Ready: This WordPress Support plugin is translation ready and can be translated into any language.

WPML Compatible: This WordPress ticketing plugin is fully compatible with WPML, allowing you to use it in multiple languages.

Submit Ticket Form: The WordPress support ticket plugin includes a ticket form that customers can use to submit tickets or create support tickets.

Ticket List: This customer service plugin includes a ticket list where you can see all the tickets.

Agent Ticket List: This ticket systems plugin includes an agent ticket list where agents can see all the tickets they are assigned to.

Customer Ticket List: This WordPress helpdesk ticket plugin includes a customer ticket list where customers can see all the tickets they have submitted.

Ticket Details: This help desk plugin includes a ticket details page where you can see all the information about a ticket.

??Support Genix is a Simple support ticket system for WordPress

If you run a website, then you’re likely to encounter support requests at some point. A support ticket system or support portal is a great way to manage and organize these requests. It allows you to easily keep track of all the tickets, and it makes it easy for customers to submit tickets. Support Genix help desk for WordPress is a great option for managing tickets. It’s easy to use and it has all the features you need to manage your tickets.

Plus, it’s free!

Support Genix Helpdesk Solution’s Premium Features

The premium version of the plugin includes additional features like Webhook Integration, Email Piping, and more.

Webhook Integration: The plugin can be integrated with popular services like Slack, HubSpot, MailChimp, and more using webhooks. Webhook can send data for a selected event like On Ticket creation or reply.

Email Piping: The plugin can be integrated with your email server using IMAP to allow customers to reply to tickets via email. Create an unlimited WordPress mailbox using this pro feature.

Priority Support: Get priority support from our team of experts.

Purchase Support Genix Pro

Screenshots

Installation

1. Install that plugin into your WordPress application

2. Then active the plugin

3. You will get a menu of Support Genix

FAQ

How many tickets I can manage?

There is no limitation. You can manage unlimited tickets.

Is it GDPR compliant?

Yes. All of the data will be managed in WordPress, and the user can remove personal information from the account at any time.

Will there be any performance issues for WordPress?

Not at all! We were cautious about it from the start. We developed the plugin with VueJS.

Reviews

Quality plugin and amazing support

jkellis August 21, 2024 1 reply

This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.

Ashim & team provide 5-star support

angelalgibson April 17, 2024 1 reply

We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. Support Genix team is?phenomenal in their support. They work really hard to make sure to address every issue and helped ensure Support Genix was set up and working properly. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come. THANK YOU so much for working so tirelessly to make Support Genix?a fantastic solution for us!

Super extension

myroqya March 25, 2024 1 reply

Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème. Yassine

Super Impressed!

vivies December 12, 2023 1 reply

I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, but it’s promising, and their team appears committed to evolving it.

Very good quality support plugin

Pieter April 11, 2023

After trying out other support ticket plugins we ended up with this and we are very content. Works like a charm and is simple and accurate.Why are there so little users? Try this folks. Even the free version is quite usable. Pro version is affordable. Compare with others!Congrats!PS: I am not related to the devs.

I would recommend it to everyone.

exgeer November 23, 2022 1 reply

It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided.

Contributors & Developers

Changelog

Version: 1.3.16 – Date: 15 October, 2024

• Fixed: HTML special characters display issue in ticket titles.
• Fixed: Several minor issues.

Version: 1.3.15 – Date: 28 August, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.14 – Date: 19 August, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.13 – Date: 14 August, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.12 – Date: 08 August, 2024

• Fixed: Custom field visibility issue in ticket details.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.3.11 – Date: 07 July, 2024

• Improved: Asset loading functionality.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.10 – Date: 30 June, 2024

• Added: Feature to dynamically insert custom field values into email templates.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.9 – Date: 23 June, 2024

• Improved: UI for a better look and user experience.
• Fixed: Corrected time display to reflect timezone settings.
• Fixed: Several minor issues.

Version: 1.3.8 – Date: 10 June, 2024

• Added: Feature to keep ticket log separately for agent and customer.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.7 – Date: 05 June, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.6 – Date: 05 June, 2024

• Improved: System of ticket creation by agent.
• Improved: UI for a better look and user experience.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.5 – Date: 02 June, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.4 – Date: 30 May, 2024

• Improved: Various minor areas to enhance user experience and usability.
• Fixed: Several minor issues.

Version: 1.3.3 – Date: 29 May, 2024

• Added: Feature for auto-scroll to the latest responses on ticket details.
• Added: Option for enable/disable auto-scroll to the latest responses on ticket details.
• Improved: Various minor areas to enhance user experience and usability.
• Fixed: Compatibility issue with WPML & Polylang plugins.
• Fixed: Several minor issues.

Version: 1.3.2 – Date: 22 May, 2024

• Improved: Several minor areas.
• Fixed: Several minor issues.

Version: 1.3.1 – Date: 20 May, 2024

• Added: Enhanced security for access control permissions.
• Added: Increased security for encrypted content.
• Improved: UI for a better look and user experience.
• Improved: Various minor areas for better performance.
• Fixed: Several minor issues.

Version: 1.3.0 – Date: 09 May, 2024

• Improved: Few minor areas.
• Fixed: Few minor issues.

Version: 1.2.9 – Date: 25 April, 2024

• Added: Option to show or hide public tickets.
• Added: Option to allow XLSX file upload on ticket and reply.
• Added: Few more placeholders for email templates.
• Improved: Attachment preview system.
• Fixed: Few minor issues.

Version: 1.2.8 – Date: 21 April, 2024

• Fixed: Default allowed file types issue.
• Fixed: Few minor issues.

Version: 1.2.7 – Date: 15 April, 2024

• Enhanced: Strengthened security measures.
• Improved: User experience and interface.
• Fixed: Few minor issues.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.2.6 – Date: 28 March, 2024

• Fixed: Issue with frontend synchronization upon logging out.
• Fixed: Few minor issues.

Version: 1.2.5 – Date: 21 March, 2024

• Added: Functionality for ticket search by custom field.
• Fixed: Few minor issues.

Version: 1.2.4 – Date: 14 March, 2024

• Enhanced: Strengthened access permissions and nonce verifications for enhanced security.
• Tested: Ensured compatibility with the latest WordPress version.

Version: 1.2.3 – Date: 08 March, 2024

• Enhanced: Strengthened security measures across the plugin for improved protection.
• Enhanced: Implemented file upload security enhancements, enabling the selection of specific file types for ticket and reply uploads.
• Fixed: Addressed several minor issues for smoother operation.
• Tested: Ensured compatibility with the latest WordPress version.

Version: 1.2.2 – Date: 25 February, 2024

• Added: WPML & Polylang compatibility.
• Removed: Translation files for Arabic and Hebrew languages.
• Fixed: Multiple text domain issues.
• Fixed: Few minor issues.

Version: 1.2.1 – Date: 08 February, 2024

• Improved: Field placeholders visibility.
• Fixed: Custom field placeholder issue.
• Fixed: Few minor issues.

Version: 1.2.0 – Date: 15 January, 2024

• Updated: Email templates.
• Fixed: Few minor issues.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.1.9 – Date: 25 October, 2023

• Fixed: Few minor issues.

Version: 1.1.8 – Date: 16 October, 2023

• Improved: Need reply badge visibility conditions.
• Improved: User experience.
• Fixed: Few minor issues.

Version: 1.1.7 – Date: 19 September, 2023

• Improved: Data fetching behavior.
• Improved: Data caching behavior.
• Fixed: Few minor issues.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.1.6 – Date: 01 August, 2023

• Added: Option to disable Guest Ticket Creation.
• Fixed: Ticket log issue on status change.
• Fixed: Few minor issues.

Version: 1.1.5 – Date: 23 May, 2023

• Improved: Conditions to automatically update ticket status.
• Fixed: Few minor issues.

Version: 1.1.4 – Date: 07 May, 2023

• Added: Option to control other tickets sidebar in ticket details page.
• Added: Option to control ticket into sidebar in ticket details page.
• Improved: User experience.
• Fixed: Few minor issues.

Version: 1.1.3 – Date: 14 March, 2023

• Improved: Few minor things.
• Fixed: Reply to ticket issue.
• Fixed: Few minor issues.

Version: 1.1.2 – Date: 24 January, 2023

• Updated: Charset Collate of Database tables.
• Improved: Few minor things.
• Fixed: Few minor issues.

Version: 1.1.1 – Date: 05 January, 2023

• Added: Field for custom field slug.
• Improved: Few minor things.
• Fixed: Few minor issues.

Version: 1.1.0 – Date: 27 December, 2022

• Added: Default access for newly added support agent role.
• Updated: All admin forms default status.
• Updated: Email template group title.
• Fixed: Automatic ticket assign role issues.
• Improved: Few minor things.
• Fixed: Few minor issues.

Version: 1.0.9 – Date: 15 December, 2022

• Added: Translation files for Polish language.
• Fixed: Email template edit issue in French language.
• Fixed: Ticket assign roles issues.
• Fixed: Translation issues.
• Fixed: Few minor issues.

Version: 1.0.8 – Date: 27 November, 2022

• Added: Translation files for Turkish (Turkey) languages.
• Fixed: Minor issues.

Version: 1.0.7 – Date: 23 November, 2022

• Added: Translation files for French (France), French (Canada), German, Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil), Arabic and Hebrew languages.
• Improved: File loading conditions.
• Fixed: Translation issues.
• Fixed: Minor style issues.

Version: 1.0.6 – Date: 14 November, 2022

• Fixed: Minor issues.

Version: 1.0.5 – Date: 12 November, 2022

• Added: Missing texts for translation.
• Fixed: Minor conflict and style issues.

Version: 1.0.4 – Date: 07 November, 2022

• Added: Register form disable option.
• Added: Profile image upload option feature.
• Improved: Header menu.
• Fixed: Ticket subject and category invisible issue after ticket creation.
• Fixed: Debug log time storing issue.
• Fixed: Minor style conflict and issue.

Version: 1.0.3 – Date: 06 October, 2022

• Added: Public ticket control enable/disable option.
• Added: Preloader enable/disable option.
• Added: Reset password form & functionalities.
• Added: Assigned agent name display functionalities for ticket list item.
• Added: One click ticket delete button and functionalities.
• Improved: Login button position.
• Improved: Registration button position.
• Fixed: Unauthorized ticket access issue.

Version: 1.0.2 – Date: 24 August, 2022

• Fixed: Custom field issue.

Version: 1.0.1 – Date: 29 June, 2022

• Fixed: Some minor issues.

Version: 1.0.0 – Date: 29 June, 2022

• Initial release.