rebusify-verified-reviews-woocommerce-extension

Very Good Plugin and it is worth using it

Great plugin. Love the verified review aspect of it.

Just picked it up and the idea is pretty cool. We’ll see how well it goes.

I have been using Trustalyze in conjunction with the Site Reviews plugin for a month or so. Up until a couple of days ago, no problems at all. However, things changed when I received a review which came through to Site Reviews in WordPress, but did not get logged in Trustalyze. I wrote to Trustalyze to query and they told me it was a caching issue. So I cleared all caches and waited 24 hours. This didn’t help. I wrote back and they told me they haven’t received the review which meant my site is not connected and my settings must be wrong. I checked the settings in WordPress and they were all present and correct. Site Reviews suggested I delete the information from the plugin dashboard, and re-enter. I did this and got the following error when attempting to re-add: “Your Trustalyze account details could not be verified, please try again. ()” I double checked the serial key sent to me by Trustalyze and it tallied with the one I was entering. Same for my email address. I reverted to Trustalyze who then said that all the reviews on my site are coming from the same IP address and that their system does not allow that. I queried this because the previous 9 reviews had gone through without issue, so how could they possibly be coming from the same IP address? Their response was: “The system doesn’t remove the previous ones once detected. The bigger question is why are you posting your own reviews? Because of this your account is slated for removal.” Without any possibility of entertaining the idea that there may be a glitch in their system or that my reviews are legitimate, they jumped straight in to accuse me of falsifying reviews. All of my reviews are legitimate (I could write to all the customers for affidavits if needed), and I would happily give sworn testament to the fact. I mentioned this and asked for help to troubleshoot this and they offered zero. I can’t believe how unhelpful they were from the get go, and how quickly they leapt to the assumption that I am lying and fabricating my own reviews. If I could give a 0 star review I would.

Pretty cool plugin, it would be cool if they could link it to products instead of just businesses, but still interesting