HelpPress Knowledge Base

Description

HelpPress is a powerful and easy-to-use WordPress knowledge base plugin. No complicated configuration, templating, or code updates. Just install and you immediately have a fully-functional self-help system for your customers.

Features

• Theme Compatible: Compatible with almost any theme right out of the box. No templating required.
• Responsive Design: Works on almost any device or screen size your customers may be using.
• Live Search Results: Suggests relevant articles to your users live as they enter search terms.
• Customizable URLs: Customize the URL slugs for all the major sections of your knowledge base.
• Easy Content Organization: Organize knowledge base articles by category, tag, and post format.
• Breadcrumb: Includes a built-in breadcrumb to help your users keep track of where they are.
• Custom Templates: Override default templates with your own to better match your site.
• Extendable: Includes dozens of actions and filters to allow for ultimate customization.
• Lightweight: Coded with performance as a priority so it won’t slow down your site.

Screenshots

Installation

• WordPress Plugins Directory: Navigate to Plugins → Add New in the WordPress admin and search “HelpPress.” Click Install and then Activate.
• Zip Upload: Navigate to Plugins → Add New → Upload Plugin in the WordPress admin. Browse to the .zip file containing the plugin on your computer and upload, then activate.
• Manual FTP Upload: Upload the plugin folder to /wp-content/plugins/. Navigate to Plugins in the WordPress admin and activate.

FAQ

I’m getting a “Page Not Found” or 404 error. What do I do?

Navigate to Settings → Permalinks in the WordPress admin and click Save.

How do I add my knowledge base to a menu?

Navigate to Appearance → Menus in the WordPress admin. Ensure “HelpPress” is checked in the Screen Options tab in the top-right corner of the screen. You will now see an expandable HelpPress box on the left side of the screen that contains a custom link that you can add to a menu.

Does HelpPress work with Plain Permalinks?

Yes, but the slug settings will have no effect.

Reviews

One of the best KBs!

Goajazzz September 7, 2021

I’m surprised that so few installations and reviews for such a great plugin. Thank you!

Good!

gremushka October 9, 2018

Simple Knowledge base in-the-box. Very pretty.

The knowledge base that works on the site without problems

Altcheb June 4, 2018 1 reply

The knowledge base that works on the site without problems and there are no special settings. Thank you!

Contributors & Developers

Changelog

3.1.4, November 24, 2020

• Tweak: Update compatible WP versions.

3.1.3, October 16, 2019

• Fix: Missing taxonomies on article edit screen by adding show_in_rest.

3.1.2, October 15, 2019

• Fix: Plugin settings action link.
• Fix: Orphaned column icon images.

3.1.1, October 15, 2019

• Fix: Ensure SVN repo has the correct files.

3.1.0, October 15, 2019

• Tweak: Update compatible WP versions.
• Tweak: Base asset minification on SCRIPT_DEBUG instead of WP_DEBUG.
• Tweak: Enable Block Editor on articles by adding show_in_rest to CPT registration.
• Tweak: Put PHP classes in global helppress container.
• Tweak: Don’t run PHP includes through filter —?could only lead to trouble.
• Fix: Double slash in asset URLs.
• Fix: Disable direct access to all PHP includes.
• Fix: Improper option default escaping.

3.0.0, October 6, 2019

• New: Rework Settings page to be powered by CMB2 instead of Titan Framework.
• New: Create HelpPress_Plugin class to manage plugin instantiation.
• Tweak: Minor updates to code styling.
• Fix: Ensure that rewrite rules are always regenerated after post types have been registered on plugin activation.

2.0.1, April 9, 2019

• Tweak: Updated contributors and bump up compatible WP versions.

2.0.0, February 11, 2018

• New: Add option to display the knowledge base on the front page.
• New: Allow for unlimitted articles/page setting (-1) and disable pagination if chosen.
• New: Add helppress_disable_option_{option_id} filter to disable UI of individual setting fields.
• New: Add helppress_disable_css filter to forcibly disable output of HelpPress CSS.
• New: Add helppress_disable_page_template filter to forcibly disable using the page template setting, even if option exists in DB.
• New: Add helppress_is_paginated() helper.
• New: Add helppress-taxonomy.php template file as default for helppress-category.php and helppress-tag.php.
• New: Add helppress_disable_theme_compat_mode filter to disable post resetting and content filtering —?needed for custom theming.
• Tweak: Enqueue minified assets unless WP_DEBUG is true.
• Tweak: Various text capitalizations and strings.
• Tweak: Upgraded jQuery Autocomplete script.
• Tweak: Rename helppress_is_kb_page() to helppress_is_kb(). Kept old function as alias for backwards compatiblity.
• Tweak: Don’t load plugin if WordPress or PHP is below required version.
• Tweak: Remove included POT file in liue of GlotPress.
• Tweak: Improved performance of demo content import.
• Fix: Only show permalinks notice to users that can manage options.
• Fix: Use knowledge base title for menu archive link.

1.4.2, November 13, 2017

• New: Add link Settings page to the plugin’s action links.
• Fix: Fix user permissions for admin menu item and “View Live” link.

1.4.1, November 7, 2017

• Tweak: CSS enhancements for breadcrumb styling.
• Fix: Exclude admin area from context helper functions.

1.4.0, September 25, 2017

• New: Add option to use page template as knowledge base template.
• New: Added search form to the top of the article items and article templates.
• Tweak: Use dashicons for menu icon.

1.3.0, September 19, 2017

• New: Added dozens of action hooks to the front-end templates.
• Fix: i18n strings for the helppress_category_article_count().

1.2.1, September 14, 2017

• New: helppress_category_article_count() template tag to output number of articles in a given category.
• Tweak: Updated styling for search field, button, and suggestions dropdown.
• Tweak: Yoda conditionals to conform to PHP coding standards.
• Fix: Decode HTML entities in search suggestions.

1.2.0, September 13, 2017

• New: helppress_get_kb_context() helper function.
• Tweak: Search results and category/tag archive content templates now pull from new parts/helppress-content-article-items.php template.
• Tweak: Wrap content templates in new #helppress div.
• Tweak: Generally more defensive CSS and consistent margins.
• Tweak: Update archive category title headings from h2 → h3.
• Fix: Responsive archive columns CSS.

1.1.1, September 9, 2017

• Fix: Various bugs.

1.1.0, September 9, 2017

• New: Added built-in demo content installer. Will offer to install demo content if no published articles exist and demo content has not been previously installed.
• Tweak: Added helppress_article_post_formats filter for allows post formats for articles.
• Fix: Fixed missing search suggestions class file.

1.0.2, September 9, 2017

• New: Show category and tag columns in admin post table.
• New: Added inline DocBlock-style documentation to functions and classes.
• Fix: Pagination for the knowledge base archive when no categories are present.

1.0.1, September 7, 2017

• Fix: Various bugs.

1.0.0, September 6, 2017

• Initial release. So. Exciting.