Excitel – Click to call

Description

Excitel offers voice communication, which will help you to answer user’s questions in time. As a result, this will increase sales and customer loyalty.
The user does not need installation of additional applications every time, adding contacts, going for the phone and dialing long numbers. The user may just click “Call” button and find out all the necessary information.

Features:

• Setting of the working hours. Adjust the time for receiving calls, and at the rest of the time users will be able to record voice messages and send them to you.
• Several lines for simultaneous calls. Enables customers to resolve all issues in a few minutes without waiting for their turn to talk to the operator.
• Call Forwarding. Allows you to forward the call to another operator or manager.
• Statistics of the calls. History on each call is available. The system stores the time and duration of the call, additional information about customer (location, IP and etc), record of the conversation.
• Call Recording. An indispensable functional for analysis of customer feedback, control and development of professional skills of operators.
• Export of calls data into MS Excel. If necessary, you can export the data of calls to Microsoft Excel and produce a comprehensive analysis.
• Custom design for online call button. The service allows you to create an individual button’s appearance according to the site design and corporate style.
• Cross-platform. The call from the site works on various operating systems (Windows, MacOS, Linux) in the most popular browsers: Chrome 35+, Mozilla Firefox 24+ and Opera 18+. Excitel uses browser technologies (WebRTC and Flash) during the call.
• Additional information about customer. If user registered on your site, then you can send this information via Excitel API. This information will be available for your operators (during the call).
• Send form to customer. You can send the form to customer during the call.
• Chat. You can chat with customer during the call.

This plugin is designed to simplify the process of adding online call buttons to the website. You can register and try the functionality of the service with Free plan. For more information send the message to support

Screenshots

Installation

From your WordPress dashboard

1. Visit Plugins > Add New
2. Search for Excitel - Click to call
3. Activate Excitel - Click to call from your Plugins page. (You will be greeted with a Welcome page.)
4. Specify your Excitel email/password or create new Excitel account on a Welcome page.
5. In Site section you can see the list of buttons, that you can add to your site. Just click on Add button and you’ll add this button on your site.
6. Open your site and check the result.
   If you have any problems – try to contact with support

Reviews

Good service, basic personalization

luisiko October 2, 2016

It is a good free service/plugin, but you can only use in English or Russian. It would be great if you could add your own Voice Mail message and personalize the window for the final user in your own language. There are also things in the user panel only available in Russian. I don’t know how to put a form before the call.

The best choose for online store

vanessa1lam September 9, 2016

It is convenient to receive calls with the help of this plugin. If operator is offline and answering machine is activated you may listen to voice mails. You may review calls stats. It is the best choose for online store.

Good plugin

james1282 September 8, 2016

Good plugin. I changed text on the button, chose button design appropriate to the website design, activated answering machine in settings and receive voice mails when operator is offline. I like that. Thanks!

Excellent free plugin

1gabriel23 September 8, 2016

It is very convenient plugin to use. You may change color, shape and position of the button and also edit text on the button. There is an opportunity to add welcome message in working hours, to activate answering machine and to receive voice mails in off hours. I like it!

Contributors & Developers

Changelog

1.0

First release

1.1

Changed description and texts on the page of the plugin

1.2

Changed JS code for rendering the ‘Call’ button

1.3

Changed API, UI, added translations and etc

1.4

Fixed bug for php >= 7.0.0, added translations and etc

1.5

Fixed bug for php >= 7.1