event-calendar-ticketing

After an update “WooCommerce Phone Orders & Manual Orders plugin” stopped to work properly and became useless for our needs. We paid $149.00 for one year for the plugin. Very disapointing indeed…

This review is not about the plugin, its about the support. I used the contact form at https://ignitewoo.com/contact-us/, filled in my question and then got this friendly automated response “Thanks for contacting IgniteWoo. We’ve received your message and will respond as soon as possible. We make an effort to respond to all requests within 24 hours. Please note that our normal business hours are Monday through Friday, 10am to 6pm Central Time. So if you’re contacting us on a weekend then we may need a bit longer to respond. We look forward to assisting you! The IgniteWoo Team” After 4 days (I sent this on a Wednesday) I replied to their automated email to find out if they would answer my question. Today is eight days since my request and still no answer. As I look at other reviews, it appears that customer service has been an issue for a long time. Too Bad I gave 2 stars because the plugin is not my issue, my problem is with customer service.

I found this plugin SO hard to set up, with very limited support documents. Support haven’t yet replied to my help requests. I am happy to remove this feedback if you can process a refund for me. Thank you

I tried installing the plugin and added some events , tried to add the the shortcode: [events_calendar type=”events”] or even [ignitewoo_events_calendar] calendar wont show on page. I tried to view a single event it is saying page not found.

I never see any company like this. Throw tons of [ profanity redacted ] into the market and none of them work. Don’t blame them for not supporting – their products are not even supportable. They don’t know what they are doing at all. 1 star is too generous for them. Never buy anything from IgnitWoo which does “business” in a pathetic way.

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