CRM WordPress Plugin – RepairBuddy

Description

Either you have a computer repair business, a mobile repair business, drone repair, television repair, bike repair, home appliance repair, watch repair, or car repair business. RepairBuddy WordPress plugin is capable of providing you with an amazing repairing business CRM. Which makes it really simple for you to manage estimates, jobs, technicians, payments, customers, and job reviews.

RepairBuddy helps you define device types, brands, and devices you operate with. Also, you can add services, parts, or WooCommerce products you offer so customers can easily book their device for repair. Where you can also set service prices by types, brands, or devices.

After repair booking, you can modify the quote and send an estimate to the customer so they can approve or reject it. On estimate approval, a job is started, and technicians work on it after getting the work order signed by the customer. A repair ticket can be provided to the customer so they can easily check their device repair status online. Which will improve the customer’s involvement in the repair process, and they can add feedback in the process by messages or attachments. Once a job is completed, an invoice can be printed and provided to the customer.

Online or on-site payments, full or partial, can be taken, and payment receipts can be sent or printed for customers.

SMS and email notifications are just another part that improves the confidence and reliability for your customers. You can send manual or auto notifications to customers on each step of the repairing process.

Feedback or reviews on your repair jobs are very important, which can let you know how your customers feel about your service. Auto- or manual-feedback requests can be sent to the customer’s email or via SMS notifications.

The maintenance reminder is a magical module within RepairBuddy to bring customers back to your business.

These are just some main parts; however, the RepairBuddy WordPress plugin includes several more features with it.

To view details please check the video below.

Many more features available in premiume version. Find other details about premium version.

RepairBuddy Premium Version

?? Device types, brands and devices

Either you provide repairing services for mobile phones, tablets, computers, or cars, trucks, and bikes, or you offer repairing services for TVs, air conditioners, watches, or anything. It’s very easy to add the device types and the brands you operate with and some devices. So customers can easily book their service for the device type and device they want. Additional fields can help you get the IMEI, serial number, registration number, pin code, or model number, whatever your requirements are. If you haven’t already listed the device, “other option” is a great feature for customers to add their own devices and brands.

?? Services, parts, extras or WooCommerce products

When you are working on a job, you add some services, parts, and extras of products in it. If you have parts in WooCommerce products or you want to use our plugin’s parts feature, both are possible. Extras is a great option that you can use to add items that are not already added in parts or products, for example, a used power cable. The services you define with their service types allow customers to choose them while booking their devices for repair.

?? Device Booking single or multiple devices

Customers can easily book their devices for repair by selecting their device type, brand, and then device. If their device isn’t listed already, they can click “other option” to add their device manually.

Customers can add multiple devices in a single booking form. After adding devices, they can select services for each device they need. If their required service isn’t listed, they can manually enter it. At last they fill out their information, and if anything is to be attached, the booking is complete. Customers receive their case number to later check their repairing status online. They also receive email notification about the booking.

?? Estimates with approval and rejection feature

After booking, the technician reviews the request and evaluates the required services and parts depending on the customer’s requirements. The technician modifies or adds new services, parts, and extras, then sends the estimate to the customer for approval.

The customer can approve or reject the estimate; if they approve the estimate, the job starts, and they get the further information through their email or SMS.

?? Jobs managed by technicians

After a technician has been assigned a job, they can work the job by adding services, parts, and extras they are using in the repair. They can also attach files and extra fields of information in the job.

Technicians can also add manual logs, which can be seen by staff or by customers as well. The email about the manual log and SMS can be sent to the customer if it’s for the customer as well.

Working on multiple devices each service, part or extra can be assigned to related device.

?? Print repair ticket and work order

You can easily print a work order so you can get it signed by the customer for permission to operate their device. The same work order can be used as the proof of pickup by the customer. Where the customer agrees with your terms and conditions and signs the work order.

Repair Ticket you can provide to customers so they can easily scan the QR code and check their device status anytime they want.

?? Status check for jobs online

Customers get a case # through a ticket provided to them or through their SMS or email. Using that case number, customers can always check the status of their device online and stay in the loop of the process. Which doesn’t only increase their confidence but also gives them answers to several questions they may have.

?? SMS and email notifications

We support various SMS gateways so you can easily send repair statuses to your customers during the repair process.

Professional email notification templates are already available to increase your brand’s worth and reliability with your customers. Customers can get SMS and email notifications whenever the job status changes or whenever you send them a manual message.

?? Attach files and messages by customer or technicians

Customers can easily add messages or attach files to their ongoing jobs from the online status check page or from their accounts.

Technicians can also add manual messages, files, logs, and extra fields to jobs for customers to see or only for staff to be seen.

?? Job history logs public and private

Every time there is an activity in a job, its log is created to keep a record of the job’s history.

Manual logs can be added, private only for staff or public, which customers can also view. The manual log’s email can also be sent to the customer.

?? Customer account to manage jobs, estimates and devices

Customers can have an account area with RepairBuddy or WooCommerce to view job history or current jobs; also, customers can view estimates, modify them, and also can manage their devices easily. Customers can also book a new job from their account section.

?? Payments online and on-site full or partial

On-site payments can be accepted via various channels, including cash, check, bank transfer, or swipe transaction. On-site payment can be taken in full or partial just deposit.

Online payment links can be sent to customers via email and SMS using WooCommerce and utilizing any payment gateway through WooCommerce.

?? Print or email payment receipts

A payment receipt can be printed or sent in an email to the customer for both online and on-site payments.

A professional and beautiful payment receipt template is available to impress customers.

?? Print job invoice and repair label

Invoices can be printed or sent via email to customers. You have two invoice templates: the default just lists services, parts, products, and extras, while the device-based template separates particulars of each device under it.

Repair labels can help you to paste a label on a device for checking its history easily or for warranty and verification purposes.

?? Reviews request for jobs

Our reviews module is an amazing addition to RepairBuddy, which can let you send manual feedback requests as well as auto review requests. As reviews can help you understand how are you doing for your customers and what you can improve or continue.

Once a review request has been sent to the customer’s email or SMS, they can click the link and land on a page of your website that embeds our review shortcode so customers can leave feedback on your repair jobs. So it’s really amazing and easy to get reviews on your repair jobs.

?? Customer feedback on jobs

You can also set up a page on your website to get reviews from customers where they can enter their case # and provide ratings and feedback about the service.

This gives an awesome feeling to customers that they are being heard.

?? Maintenance reminders to bring customers back

The maintenance reminder module is another great addition to the RepairBuddy repairing CRM WordPress plugin. Which can help you bring your old customers back to your business premises and get more business. Reminders can be sent based on the interval of older jobs than a selected time. Maintenance reminders are not only sent via emails but can also be sent via SMS.

While maintenance reminders can be activated for all types of devices and all types of brands, they can also work for specific devices and specific brands.

?? Reports for daily sales, technician and customer summary

The reports section is powerful for getting statistics about sales with various filters. Like you can filter jobs that have been paid or not paid. You can filter reports on the basis of job status as well. You can also generate various reports for technicians and customers so you can see the performance and history of customers and technicians.

Repair shop CRM is a great tool to make the right decisions about your business with the reports. If you want to analyze if your business growth is positive or not good to take the right decisions, the reports, which can have various filters, are very helpful in the Repair Shop CRM WordPress plugin.

?? Warranty booking

The new warranty booking shortcode will help you let your customers book their device for a warranty claim by uploading receipts and other items related to the device in the warranty. The technician can check the details and either approve the warranty or reject it. There are several possibilities to manage warranty claims through RepairBuddy.

?? Store manager, technician and customers management

The store manager can assign jobs to technicians and can view all jobs in the store they have access to in case of using the multistore RepairBuddy addon. In the case of a single store, they have access to all technicians and jobs in a store.

Technicians can only work with the jobs they are assigned or can create new jobs themselves. They cannot view jobs that aren’t created by them or aren’t assigned to them.

Customers have their own account area where they can view a history of repair jobs, estimates, devices, and bookings. They can also provide feedback to their jobs and check online status about their device repair easily.

?? Currency, tax, payment methods, job statuses and SMS management

RepairBuddy lets you select any currency you want; there are all types of currencies available.

You can add multiple or single tax; primary tax will always be used, but you can change tax for services, parts, and extras as well.

The tax-inclusive option helps you add tax within the total price; tax exclusive calculates tax separate from the total of parts, services, and extras and adds up in a grand total.

You can have multiple job statuses; each status can have its own email and SMS message. also each status can help you define the label of invoice like quote, invoice, estimate whatever.

RepairBuddy supports various SMS gateways. if you have interest in some other gateway you can reach our customer support so they can guide you about possibilities.

?? Email templates for booking and estimates

RepairBuddy gives you complete freedom about what to send to your customers when they request an estimate or when they book a job. So you know what’s being sent after each status update or what should be sent. We have wide range of keywords range which you can use in email templates to design and say what you want to say to your customers.

We have tried to explain a little about our Repair shop CRM plugin but the plugin includes several more features. The truth you can know only after using the plugin yourself!

Third party Calls

1) Plugin generates QR code with help of Quick Chart Code API. So customer can easily scan the QR code and get the terms of service loaded in their device.
For which plugin uses https://quickchart.io/documentation/qr-codes/. By Quick Chart which is only used in Repair Order which is to sign by customer.

2) Also when you try to activate your plugin to pro version, in that case the Purchase code and Email address is sent to our system at https://www.webfulcreations.com/members/ to confirm your purchase and activate plugin.

We do take any informaiton from your website and store it anywhere.

Great news we have created a community for repairing businesses. Register today and list your business to reach more customers. RepairBuddy

Screenshots

Installation

Install plugin to your wordpress then follow steps below.

1. To add check case status form create a page and insert shortcode [wc_order_status_form].
2. Book the service with brand, device and service selection. Doesn’t include device type or grouped services [wc_book_my_service].
3. Grouped services based on selected devices booking [wc_book_type_grouped_service]
4. Multiple services selection based on device [wc_book_devices_and_services]
5. Warranty claim without service selection [wc_book_my_warranty]
6. My account page with awesome dashboard [wc_cr_my_account]
7. List services on a front end page [wc_list_services]
8. Display parts on front end page [wc_list_products]
9. Go to admin panel Computer repair shop and assign basic settings.
10. Go to parts section and add new parts available in your shop do same for services.

FAQ

Can we translate this plugin?

Yes this plugin can be translated into any language.

Can i use more than 1 taxes?

Yes there is no limit to use taxes, each product, part, service and extra can use separate tax.

Can i switch Parts with WooCommerce Products?

Yes just with one click button you can make this switch happen.

Is there any repair order to get signed by customer?

Yes that’s great addition to print Work order and get signed for pickup and delivery from your customer.

Can i add more job statuses?

Yes several more new job statuses can be added.

Is there a limit on parts/products and services?

No you can add unlimited parts/products and services.

Reviews

Customers

254elfaro January 7, 2025

shortcode for displaying customers page

Excellent Functionality with First-Class Support

alfonsomellone August 8, 2024

The Plugin stands out for its exceptional functionality, ensuring a smooth and reliable user experience. Another key strength is the support team, which is noted for its promptness and availability in providing assistance.

Best repair location plugin – Ever

Groundfire July 29, 2024

We have a multiple locations and have been using this plugin for EVERYTHING within our company. Would not trade it for the world and recomend it to everyone looking for a CRM for their repair company!!

Amazing support

scubasp1dey May 21, 2024

Some of the most helpful people in the business! Super fast and accurate, willing go the extra mile to help solve any issue I throw at them.

very nice repair shop plugin

ahmed abdul azim May 17, 2024

I’m using this Plugin in my car repair shop RTL premium for almost 2 years plugin is easy to use and the greats is support they fix every thing i want and they add suggest you need i like this plugin and recommended to any one who need repair shop CRM , thank you

Best tool for your repair shop!!

francoz515 December 3, 2023 1 reply

RepairBuddy is an awesome tool for my lights repairing business. I have been using QuickBooks till now but RepairBuddy is much better as its exactly as per my repairing business requirements. The best part is support, the awesome author’s support makes sure my business runs smoothly and i get everything i need to keep my business operations well.RepairBuddy is that great i would recommend every repairing business should have it…

Contributors & Developers

Changelog

3.8124

• PDF Maker
• Appointments calendar module

3.8123

• Repair Ticket Feature
• Search customers in clients screen
• Print or view Payment Receipt
• Email Payment Receipt to customer
• Repair Estimats in my account sections
• Reports date filters fixed

3.8120

• wcrb_display_reviews shortcode to display customer reviews
• Security fix in update customers
• Check status by serial and job id

3.8119

• Other service part in booking form
• Check status by device serial number

3.8118

• Customers can add files from their account to jobs or from status check page

3.8117

• Customers can post messages from their account on their jobs

3.8116

• Attachment File security resolved

3.8114

• Billing address and shipping address for WooCommerce
• Fixed reviews star issues
• Booking services have ability to add service for each device separately

3.8113

• Invoice label in job status each job status can have different invoice label
• QR Code problem fixed on repair order
• Ability to delete extra fields and files

3.8112

• Fix email message of status to remove back slashes
• Attachments to show the image view if the type is image
• Duplicate existing job option
• International phone formatting
• Improvement to estimate and job emails to customers and administrators
• Post a message on check job status by customer

3.8111

• Feedback on job module

3.7985

• Fix estimate attachments
• New payments section
• Ability to deactivate a payment

3.7983

• Customer fields compatibility with WooCommerce billing data
• Accepts zero decimal option
• Tax ID in customer data everywhere.

3.7982

• Estimate – Send repair estimate
• Estimate – Approval or Rejection email
• Estimate – Convert to repair job
• Fix triggered fatal error problem on activation
• Improved reports option selection ability

3.7981

• Technician Jobs Summary – Report
• Jobs Summary by Technician – Report
• Customer Jobs Summary – Report
• Jobs Summary by Customer – Report
• Shortcodes in Email and Status messages

3.7980

• Customer devices in my account
• Change colors options
• Register user account option

3.7979

• Add serial number to devices in jobs

3.7978

• Add device to service, extras, parts and products
• Send email to customer on booking

3.7977

• Tax Inclusive option
• Tax Exclusive option

3.7976

• Single device page with services
• Single service page with device prices
• Single service page with booking feature

3.7975

• Actions in job list for – Print, Edit, Add Payment
• Optional customer email

3.7974

• Improved email templates
• Add parts on Fly
• Add services on fly
• Edit devices
• Send reminder test email

3.7973

• Maintenance reminder module
• Send maintenance reminders via emails
• Send maintenance reminders via SMS

3.7971

• Warranty claim module
• Extra fields module
• File attachments in jobs

3.7965

• FILTER – wc_rb_myaccount_tab_menu_item – ARGUMENT USER ROLE
• FILTER – wc_rb_myaccount_tab_body – ARGUMENT USER ROLE

3.7961

• Multiple devices in booking module
• Add device serial number in booking
• Add device pin code and note in booking by customer

3.7957

• Action added before status check >> wc_rb_before_status_check_result

3.7956

• Add device from job page
• Disable services based on device type
• Disable services based on brand
• Disable services for devices
• Grouped booking shortcode
• Improved Backend design

3.7954

• Ability to replace devices with woo products

3.7953

• On-site payments (cash, swipe, check, bank transfer)
• Online payments via WooCommerce orders

3.7952

• Payment Methods Integration
• Filter – wc_rb_jobs_action_payments – Param JOBID – Return

3.7951

• SMS integration feature

3.7946

• Payment methods section settings
• URL to access job status
• Default pages setup for shortcodes

3.7945

• Currency formating settings
• Thousand separator option, Decimal operator option, Decimal numbers

3.7944

• Register Actions for different support
• Action – wc_rb_settings_tab_menu_item – Echo
• Action – wc_rb_settings_tab_body – Echo
• Filter – rb_carregistration_inside_device_wrap_jobs – Return

3.7943

• Number format fix

3.7942

• jQuery issues fixed front end
• Fixed my account and booking alignment issues

3.7941

• Fix backend print functionality

3.794

• Print functionality in front End for orders
• Print Feature in Check Status Window
• GDPR Acceptance in the Quote and Booking form

3.793

• Add Address to job Recipt
• Add address to repair order
• Customer information in Repair orders
• Custom thank you message in repair order and invoice
• Job filter fixed by devices

3.792

• Fix design issues conflict with CSS classes
• Fix PHP notice on report page
• Fix Round Decimals

3.791

• Fix decimal issue in Service qty and price

3.79

• Use A4 OR A5 size for Repair Order
• Add Device Brand Logo or Image
• Book my service functionality based on brand, device, service and parts selection
• Auto refresh Customer list on add new

3.78

• WooCommerce My Account Menu – Request quote
• WooCommerce My Account Menu – Repair Orders

3.77

• Activation process fixed

3.75

• Make device label changeable
• Make ID/IMEI label changeable
• Support to add multiple devices
• Search by device ID
• Device note field
• Multiple devices in jobs, reports, emails, repair orders and labels also reports

3.74

• Email notificaiton on add new user disable
• Case Number prefix Generator
• Case number length control for string
• Email about manual job id to customers

3.72

• Fixed security issues

3.71

• Fixed minor issues

3.70

• PHP Short tags removal
• Sanitization of the user inputs
• Escaping the output

3.67

• Fix request quote problem
• Reports Section

3.66

• Improved address for customer
• Improved address for technician

3.65

• Support for RTL language
• Hebrew Language Support
• Fix Database collation

3.64

• Public Job History in Job Status Check
• Improved status design

3.63

• Add Company into the invoice.

3.62

• Black Friday Sale Ends

3.61

• Black Friday Sale

3.60

• Job history section

3.59

• Added device brand in sidebar
• Improved Email Design
• Device Pin Code/Password

3.58

• Capability and user permission problem resolved
• Search WooCommerce Products Ajax autofill for large# of products

3.57

• Fixed problem to add number decimals in price fields.

3.56

• Included the ID in customer dropdown for better search
• Include Device Column In job list page
• Include Device ID along device name in job list page
• Job search by device ID
• Jobs filter by device name

3.55

• Status Email Message DB Column
• Update Job Status from
• Email message add new status from
• Send email on status chagne with new field from db.

3.54

• Status change email if status changed from job list page
• Fixed capability issues for Technicians and Managers

3.53

• Fix Translation issues
• New Feature Repair Label
• New Manager user role
• Fixed technician access
• Change Tax status active/inactive
• Change Job Status Status active/inactive
• Inventory management with WooCommerce
• Create a new job from front end.
• Status change through Job list page

3.51

• Fix problem of missing files and Fatal error.

3.5

• Add Button to Disable Parts and Enable WooCommerce Products
• Device Post Type
• Ability to Switch Parts with WooCommerce Products
• Repair Order feature
• Pint on Invoice
• Print button on Repair Order
• Improved Style of Invoice
• Add Device ID / IMEI in job
• Select Device in Job
• File Attachment Option

1.0

• Initial Release.