Charla Live Chat

Description

Charla Live Chat Plugin adds the necessary scripts for Charla wdiget to appear on your site. Great Businesses are using Charla Live Chat for their Customer Support and Sales and Lead nuriting.
You will have every tool you need to deliver the best customer experience.

1. Live Chat & Proactive Conversations
   Empower your agents to provide top-notch support by instantly engaging with visitors through Charla Live Chat, complemented by a robust helpdesk, a comprehensive knowledge base, and a user-friendly mobile apps.
2. Helpdesk and Tickets Management
   Efficiently address email inquiries and manage extended conversations through our Helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes.
3. Knowledge base
   Our integrated Knowledge Base and Customer Help Center helps you provide faster answers to your customers.
4. Customer Feedback
   Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.
5. Dashboard and Visitors Insights
   Gain enhanced visibility into your customer service operations and performance. Monitor crucial KPIs that truly matter, such as average agent response time and missed conversations. Evaluate both your inbound load and your agents’ capacity for a comprehensive understanding of your service dynamics.
6. iOS and Android Mobile Apps
   Always be available for your customers even if your agents are not in office. Charla iOS and Android apps allows your team to respond to your visitors from their mobile devices.
7. WordPress and WooCommerce Integration

Screenshots

Installation

For automatic installtion, simply click on Install from your wordpress backend, and enter the FTP credentials.

For manual installtion:

1. Download manually and upload the plugin to the /wp-content/plugins/ directory
2. Activate the plugin through the ‘Plugins’ menu in WordPress

FAQ

Where do I get the Property Id from ?

Browse to Charla Admin and browse to Settings ? Your Property Name ? Public Key

Is Charla Free ?

Charla comes in two packages, a Free and a Premium version. The Free packages includes most functionalities and limited to one agent. The Premium package is for $3/mo per agent and allows additional functionalities like removing Charla branding.

Can I use the same Charla account on multiple sites ?

Yes, Charla has multi-site support. This means you can manage incoming conversations from different website from the same Agent dashboard.

I have further questions, How can I reach you ?

Please drop us an email on [email protected] and we will get back to you within 24 hours.

Reviews

Great value for money

davewel March 13, 2024

loaded with features for a fraction of the price of the alternative products.

Contributors & Developers

Changelog

1.2

• Add WooCommerce Integration

1.1

• Compatiblity with WordPress with 6.4 *

1.0

• First Release.