WP Live Chat + Chatbots Plugin for WordPress – Chaport

Description

Chaport is a modern live chat and chatbot service for your WordPress website. It is designed to make your communication with customers as easy and enjoyable as chatting with friends. Interact with your customers across multiple platforms with multi-channel live chat and make your customer service even more effective with the help of chatbots.

Chaport has already proven its worth, with over 30,000 happy teams using it worldwide and excellent reviews on Capterra and G2.

Transform your website in a few clicks with WP Live Chat + Chatbots Plugin for WordPress – Chaport:

24/7 CUSTOMER SUPPORT:

Use live chat and chatbots to provide excellent customer service anytime, day or night. Show your customers that your business is highly responsive to their needs and is always available to help them.

MULTI-CHANNEL:

Handle all customer queries in one place. Let your customers reach you using the live chat or via their favorite channel, be it Facebook, Telegram, or Viber.

QUALITY SERVICE:

Provide excellent customer service with a combination of live chat and chatbots. Create chatbots to handle common queries, reduce the load on operators, and let them focus on more complex tasks.

CUSTOMER SELF-SERVICE

Empower customers to self-serve by adding a knowledge base to your website and activating an FAQ bot in your chat widget. Let customers resolve their issues themselves, increase their satisfaction, and minimize the volume of repetitive support queries.

LEAD GENERATION AND QUALIFICATION

Initiate more chats with auto-invitations based on specified rules. Once your visitors have shown interest, start communication via live chat and convert them into your prospects. Before starting a live chat, you can use a pre-chat form to collect info such as name, email, phone number, or any other details you need. Another option – requesting information during the chatbot conversation.

INCREASE SALES

Reach out to your customers on the checkout page by sending them automatic messages. Help them complete their purchases via live chat or leave that to your chatbots.

WORKFLOW AUTOMATION

Chaport allows you to integrate with other third-party apps and services via API or Zapier. Pass information collected by your chatbots or via live chat to other apps you use and automate your workflows.

BRAND RELIABILITY

Quality customer service is one of the key factors for a great customer experience. When customers are satisfied, they are likely to stay with you for long and recommend your product to their friends. Live chat and chatbots will help to provide quick and quality support which in turn will help you to build trust and loyalty.

WHY CHAPORT WILL BE A GREAT SOLUTION FOR YOU

• Easy installation
  With the free live chat plugin by Chaport, the installation process will take just a few minutes and you’ll be ready to communicate with your customers via live chat or with the help of chatbots.

• Intuitive interface
  We want to keep things simple. That’s why we designed a user-friendly interface so that you could master our live chat and chatbots in no time. Don’t waste your time learning the software and focus on more relevant tasks.

• Customization
  Chaport allows you to customize the appearance of the live chat widget. You can choose the colors, add a background, change the position, and fine-tune other settings to match your website design.

• Understanding customers
  Chaport will help you to understand your customers. Collect visitor info or conduct a survey using a pre-chat form, read visitor messages before they are sent via typing insights and answer faster, see the pages your visitors are browsing directly in the live chat in real time to provide relevant assistance.

• Simple and transparent pricing
  Chaport is one of the most affordable live chat providers on the market. It offers a free version and paid plans starting at $19/month. You can use the basic live chat features that are free forever or upgrade your account at any time to take advantage of all the advanced features.

• Powerful Free plan
  Even on the Free plan, you will find all the necessary features for your website. They include unlimited chats, multilingual widget, in-chat email request, notifications, reports and more. Our free live chat will help you to improve your customer service, increase sales, and generate leads.

KEY FEATURES

• Unlimited chats: we do not impose any limitations on the number of chats even on the free version of Chaport Live Chat.
• Unlimited history: check out previous conversations with your customers including all the visitor info.
• Unlimited websites: use the Chaport live chat and chatbots on multiple websites.
• Customization: change the chat widget appearance to match your website design.
• Multilingual chat widget: the chat widget will automatically switch to your visitor’s native language.
• Mobile-friendly widget: install premium looking live chat widget that works great on mobile.
• Pre-chat form: use a pre-chat form to collect visitor info or conduct a survey before starting a chat.
• Auto-invitations: engage more visitors who have questions and encourage them to start a conversation with you via live chat. Auto-invitations are a great tool for increasing sales.
• Automatic email address request: collect your visitors’ emails automatically after a visitor sends the first message via live chat.
• Integrations with Facebook, Telegram, Viber: get messages from multiple channels and answer them in a live chat from your Chaport account.
• Chatbots: create chatbots to automate your customer service, boost conversion, and capture more leads.
• Easy-to-use scenario editor: you can quickly write a scenario for your chatbot without any coding skills.
• Human takeover: a chatbot can transfer chats to a live chat operator if the query is too complicated.
• Knowledge base + FAQ bot: add a knowledge base to your website and activate an FAQ bot in the chat widget to automatically suggest relevant articles to your customers.
• API and 3,000+ integrations via Zapier: automate your workflow and boost productivity.
• Autoresponder: send automatic replies to customers when your operators are busy or offline.
• Chat ratings: you can measure customer satisfaction by asking them to rate chats with your operators on a 5-point scale.
• Visitor info: find information about your visitors such as names, phone numbers, emails, language, location, etc.
• Notes: leave notes about your visitors for future reference.
• Visitor ban: if you don’t want to receive messages from a certain visitor, you can ban them.
• Search: quickly find the necessary information in your live chat history.
• Offline messages: receive messages when all operators are offline and send messages to your visitors even if they left your website.
• Chat transfer: transfer live chats to other specialists if customers’ queries are not in your competence.
• Group chats: your operators can invite another operator or join someone else’s live chat to help each other.
• Typing insights: see what your visitors are typing, read their messages even before they are sent, and answer faster.
• Saved replies: create answer templates to common visitors’ questions to provide faster customer service in your live chat.
• File sending: send screenshots, documents, and other files to your visitors and let your visitors share files with you.
• Read receipts: you and your visitors can see the message statuses indicating that the message is sent or read.
• Message editing and deletion: you can edit or delete the message to correct the information provided in a live chat.
• Emoji: make communication via live chat even more lively!
• Chat transcripts: you can send a chat transcript to your email if you need to archive your live chat history or send it to your customers.
• Notifications: when a new live chat message is received, Chaport sends you a notification. There are several types of notifications: desktop, browser, mobile, and email notifications.
• Reports: track the number of served and missed chats, see how much time operators spend in the live chat, view engagement rates, and more. You can also get on-demand reports for more detailed information.
• Desktop apps: download beautiful desktop apps for Mac & Windows to work on your computer.
• Mobile apps: receive and answer chats from anywhere with full-featured mobile apps for iOS & Android.

GETTING STARTED WITH CHAPORT

To start using Chaport Live Chat, you need to create an account. It is fast and free. No credit card required. Once your Chaport account is activated, you are ready to install the widget on your website. You will do it in no time with WP Live Chat + Chatbots Plugin for WordPress – Chaport.

Just after the installation, the live chat widget will be visible on your website and you’ll be ready to communicate with your visitors. In your account, configure the settings of your live chat – add operators, upload the photos, customize the widget, create auto-invitations, build chatbots and use all the other tools to provide a unique experience for your customers.

USE ONE ACCOUNT FOR MULTIPLE WEBSITES

You can install the Chaport chat widget on as many sites as you wish on all of the plans including the free version. Handle all your live chats in one Chaport app. A website from which a live chat comes will be displayed in the Visitor Info section to the right of an open chat. You can keep the same design on all your pages and websites or customize your widget appearance for each URL individually.

MANAGING THE ACCOUNT

You can assign roles to your operators and specify their functions. An operator can assume one of the two roles:

• Operator who can receive live chats, see other operators’ chats, and view reports.
• Administrator who can do everything an “Operator” can, and besides that, configure the account settings (customize the widget appearance, add other operators, etc.)

A user who first registered a Chaport account automatically becomes an “Administrator” and “Account Owner.” This operator can’t be deleted, and their role always remains the same. The account owner can choose a pricing plan and pay for the account.

LIVE CHAT & CHATBOTS

Boost the productivity of your website using Live Chat + Chatbots combination. Interact with your site visitors in real time via live chats and provide 24/7 support using chatbots.

The Chaport team has designed a simple and fully functional chatbot builder. Creating a chatbot will be an easy task – you don’t need to write a single line of code. Just add a new bot, specify the triggers, and write a scenario.

Provide your visitors with the information they need, ask their questions, request info, or transfer visitors to a live chat operator using the Chaport bots.

CHAPORT AND GDPR

The GDPR is a data protection law created to protect the personal data of EU citizens and increase the obligations on organizations that collect or process personal data. Even if you are not in the EU, the GDPR will apply to you in case you handle the personal data of EU citizens.

To make your use of the Chaport live chat and chatbots GDPR-compliant, we provide all the necessary features:

• Chats deletion and export
• Account deletion and export
• Legal text in the live chat widget to inform visitors how you use their personal data
• Marketing permission request
• Data processing addendum that can be signed at your request
• GDPR-friendly legal documents

AFFILIATE PROGRAM

You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers the highest commissions on the market – you will get 35% of recurring lifetime payments from referred customers.

After joining our affiliate program you will get a referral link that you can share with your customers. If a person follows this link, our affiliate gateway remembers that this person came through this link for 120 days. You will receive 35% of recurring lifetime payments from the customers signed up using your link. Become a Chaport affiliate partner and generate passive income online. Join and start earning now!

SUPPORTED LANGUAGES

Chaport offers a multilingual live chat widget to facilitate communication across countries.
The widget determines the language of a visitor and automatically switches to their native language. Chaport currently supports 31 languages:

???? Azerbaijani
???? Bosnian
???? Chinese (Simplified)
???? Chinese (Traditional)
???? Czech
???? Danish
???? Dutch
???? English
???? Estonian
???? Finnish
???? French
???? German
???? Greek
???? Hungarian
???? Indonesian
???? Italian
???? Latvian
???? Lithuanian
???? Norwegian
???? Polish
???? Portuguese
???? Russian
???? Serbian
???? Slovak
???? Slovenian
???? Spanish
???? Swedish
???? Turkish
???? Ukrainian
???? Vietnamese
?????????????? Welsh

The Chaport app for operators is available in 4 languages:

???? English
???? German
???? Russian
???? Spanish

CUSTOMER REVIEWS

Chaport Live Chat is used by more than 30,000 teams around the world and gets excellent reviews and great ratings on popular platforms such as Capterra and G2.

SUPPORT

Find the detailed instructions in our Help Center. Couldn’t find the answer? Our support team will be happy to help you!

• Send us a message via our live chat on chaport.com.
• Contact us via email: [email protected].

LEGAL

For more detailed information about our policies, please visit our website:

• Terms and Conditions
• Privacy Policy

Screenshots

Installation

Method #1. Using the plugin search form

1. Go to the admin panel of your WordPress website and go to “Plugins -> Add New”.
2. In the search field, type in “chaport” and press Enter on your keyboard.
3. Find the Chaport Live Chat plugin in the list of search results and click on “Install now”.
4. When the plugin is installed, activate it by clicking on the “Activate Plugin” link.
5. Click on “Settings” and configure the plugin (see below).

Method #2. Uploading the chaport.zip archive via admin panel

1. Click on the “Download” button on this page to get a chaport.zip archive.
2. Go to the admin panel of your WordPress website and go to “Plugins -> Add New”.
3. Click on “Upload Plugin”.
4. Click on “Choose File” and select the chaport.zip archive.
5. Click on “Install Now”.
6. When the plugin is uploaded, activate it by clicking on the “Activate Plugin” link.
7. Click on “Settings” and configure the plugin (see below).

Method #3. Manual installation

1. Click on the “Download” button on this page to get a chaport.zip archive.
2. Extract the archive into /wp-content/plugins/chaport directory. (It can be done over FTP, SSH, or web interface provided by your hosting provider).
3. Go to the Plugins section in the admin panel of your WordPress website.
4. Activate the plugin by clicking on the “Activate Plugin” link.
5. Click on “Settings” and configure the plugin (see below).

Configuration

Method #1. Using the app ID

1. Go to chaport.com and register your account.
2. Go to “Settings -> Installation Code” and click on “Copy App ID”.
3. In the plugin settings of your WordPress website, paste the copied app ID into the App ID field.
4. Click on “Save Settings”.
5. Open your website and make sure the chat icon is displayed in the lower right corner.

Method #2. Using the installation code

Choose this method if you are going to use Chaport JavaScript API.
1. Go to chaport.com and register your account.
2. Go to “Settings -> Installation Code” and click on “Copy Installation Code”.
3. In the plugin settings of your WordPress website, paste the copied installation code into the Installation Code field.
4. Click on “Save Settings”.
5. Open your website and make sure the chat icon is displayed in the lower right corner.

Done! ?? Chaport is successfully installed and configured. Chat with your customers via the web-app or download apps for:
– iOS
– Android
– Mac
– Windows

FAQ

Do you offer a free trial?

Yes, after registering a Chaport account, you will get a free 14-day trial period. It means you can use all the live chat and chatbot features of the Business plan free of charge.

Are there any ads in the live chat on the Free version?

No, Chaport is absolutely ad-free even on the Free plan.

How long can I use the live chat on the free plan?

You can keep the Free plan forever. Chaport doesn’t impose any time limits.

Can I use Chaport Live Chat on multiple websites?

Yes, you can install the chat widget on multiple websites. You will receive all chats from your websites in the Chaport app. You will see the website from which you received the message in the Visitor Info section.

I want to make a live chat available only on specific pages. Is it possible?

Certainly. You can show/hide the widget on specific pages via JavaScript API. To use API, you should configure the plugin as described in Method #2 from the instruction.

I don’t want to display the live chat widget when my operators are offline.

You can hide the chat widget when all operators are offline using our API.

Can I reach out to my visitors if they go offline?

If a visitor you already have a chat with is offline, you can still send them messages. Chaport will send email notifications to a visitor’s email address.

How do I know about a new message in a live chat if I’m offline?

If a visitor sends a message when you or your operators are offline, Chaport will send you an email notification to the email address provided in “Settings → General”.

What should I do if I don’t want to receive live chats?

If you don’t want to receive chats, you can switch your status to “Offline”. If you want to remain available for the ongoing chats but without receiving new chats, you can switch your status to “Invisible”.

How do I know that a visitor has read my message in a live chat?

In Chaport, you can see the message statuses. If you see one check mark, it means the message has been sent. If two check marks are displayed, it indicates that the message has been read.

Can I see visitors’ actions using the live chat?

Yes, you certainly can. Chaport allows you to see the pages your visitors are browsing on your website and the messages they are typing.

Is it possible to use canned responses in a live chat?

Yes. In Chaport it is possible to add saved replies – template answers to standard visitors’ questions.

Can I invite my customers to the live chat by sending a direct link?

Yes, you can send a direct chat link to your customers.

Can I block unwanted visitors in a live chat?

In Chaport, there is the Ban option, so that you can block the messages from a spammer.

Is it possible to search for the previous chats?

Yes, you can search for the previous chats by:
– Visitor name
– Visitor email
– Visitor phone number
– Notes
– Message text

Is Chaport Live Chat GDPR-compliant?

Yes, Chaport provides all the features to make your use of live chat and chatbots compliant with GDPR.

Reviews

chaport waste your time

wprocketdev September 16, 2024

30 days after chaport integration (countless hours spent on software interaction and customization) the software removes all critical features and puts it behind a paywall. You need to update to pro or you’ll not be able to manage your clients. chaport SUCK! and is DISHONEST – never use with WordPress. chaport software is nothing special. Twak talk is better option for WordPress and has all chaport pro features for free.

The best Chat

antim12 May 12, 2024

Sleek and speedy design, ideal for both business and personal websites.

Works Well!

audiofoundry April 23, 2022

A neat live chat app that works well even in the free plan. The developers provided quick and high quality support when I misconfigured the app too.

The best Chat

israelrodriguescamelo March 30, 2018

clean and fast designer, perfect for business websites and personal websites

Contributors & Developers

Changelog

1.1.5

• Fixed a few minor php errors
• Fixed an issue causing chat bubble to appear in Edit Widget Preview for legacy widgets (created prior to 5.8)
• Plugin tested with WordPress 6.2