AfterShip Returns – automated return, exchange, and refund management for WooCommerce

Description

AfterShip Returns is a returns automation solution that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue. Brands can offer advanced exchanges while leveraging 310,000+ drop-off locations. AfterShip Returns natively integrates with most major platforms, tech solutions, and global carriers.

How AfterShip Returns users win:

• Recapture revenue with exchanges
  Improve shopper satisfaction while recovering return revenue with variant or incentivized other-item exchanges and AI-powered product recommendations.
• Reduce operational costs
  Automate processes and minimize return-related support tickets by centralizing returns, setting routing rules, and leveraging an analytics dashboard.
• Improve the returns experience
  Increase brand consistency and drive repurchases through fully customizable, branded returns pages, proactive notifications, and embedded navigation.

“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days. Historically, those would have just resulted in a dead refund. That amount will only keep going up as we get more and more returns.”

Nikolas Callas, Director of Operations
Marc Nolan

What users can accomplish with just one integration:

• Sync order data directly from WooCommerce
  Centralize return requests and processing with a branded returns experience and an end-to-end management dashboard. Automatically approve returns and allow customers to pull order data directly from WooCommerce for faster request submissions.
• Automate processing via conditional workflows
  Use non-returnables, allowlists, and customizable return windows to enforce return policies and set expectations. Accept and route returns globally via built-in reverse logistics, supporting label generation, boxless drop-off, and in-store returns.
• Encourage exchanges with AI & incentives
  Offer one-click variant swaps and other item exchanges to reclaim revenue and boost shopper satisfaction. Leverage Al-powered product recommendations and incentives, including bonus credits and free shipping, to encourage exchanges.
• Customize & brand the shopper experience
  Fully brand return pages while automating status notifications to inform shoppers and reduce customer shopper strain. Integrate multi-language support and your WooCommerce store’s navigation integration to reach more shoppers and build consistency.
• Leverage analytics for data-driven decisions
  Track and export data on an intuitive analytics dashboard, including at-a-glance info from common return reasons to exchange revenue. Leverage insights to optimize return processes, measure product performance, and speed up product development.

“We focus on building relationships with our customers because Lume is a personal product. With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour. I have a lot more time to listen to customers and make sure they’re happy with their purchase.”

Sarah D, Customer Service and Retention Manager
Lumē

Features that our merchants depend on:

• Exchange for other items
• Incentivized exchanges
• In-store returns
• Returns management dashboard
• Automated routing rules
• Return eligibility rules
• Automated and conditional resolutions
• Question-based workflows
• Analytics dashboard
• Branded returns page
• Returns status notifications
• 300,000+ drop-off locations
• Single or multi-package labels
• Green returns
• Global carrier network
• 20+ platforms, including Klaviyo, Gorgias, and Shipbob
• Returns API and Webhook

Screenshots

Installation

We get two methods on how to connect WooCommerce to AfterShip

Install from WordPress Admin:

1. Log in to your WooCommerce store
2. Install the AfterShip Returns plugin from your WordPress Admin
3. Activate the plugin
4. Click the “let’s get started” button on the plugin landing page
5. Log in to your AfterShip Returns account, follow the WooCommerce OAuth flow, then click “Approve” button
6. To check if your WordPress store is properly connected to AfterShip Returns, go to Organization settings > Store connections > Search for your WordPress store

Install from Aftership Organization Admin:

1. Log in to your AfterShip Returns account
2. From the Organization admin > Go to Apps > Returns Center > WooCommerce
3. Enter your Store URL > Click on Install app, then follow setups in “Install from WordPress Admin Section”

*** This plugin requires at least WooCommerce version 3.0.0 or above
*** This plugin requires at least WordPress version 4.4 or above

Reviews

Aseem gave me great support!

desertapparels October 3, 2024

I contacted Aftership through the chat support and he got back to me right away. We were on a meet and he guided me through all the features of the platform.

Does not sync order status with WP 6.6.1

salviodj September 4, 2024

I created an order to test, processed, shipped, on the returns page (Aftership page) I enter order number, customer email, I notice that the order is not shipped yet. So it’s impossible to process the return.

Support was great

theodotcom April 10, 2024

Had some questions while trying to set up, was helped by Neha who was very helpful.

Great app and awesome customer service

November 1, 2023

I have used all their apps for a few years, and all are great. Highly recommend them, particularly the Returns Center. It makes your shop super professional and simplifies the process for you and your customers. The support is excellent, Moazzam is very helpful. All support personnel is excellent. I highly recommend this app and all their other apps. You should check them out!

Really makes your WooCommerce/WordPress competitive

thedeancorp September 5, 2023

I love WooCommerce/Wordpress but sometimes the modern companies and services focus on Shopify. I love companies like AfterShip that show some love to us WooCommerce users and do it well. Aftership really modernize my store and make it competitive . They offer beginner plans to get you up and going. The plugin syncs flawlessly without bogging the store down. Hands down the best returns and tracking service available and I’ve tested too many of them.

Great customer service

savannahlcross August 31, 2023

Very helpful and quick to respond!

Contributors & Developers

Changelog

1.0.10

• Update recommendation icons

1.0.9

• Update document

1.0.8

• Update media files

1.0.7

• Update media files

1.0.6

• Update document

1.0.2

• Update document

1.0.0

• Initial release.